Eduardo was excellent
Eduardo was excellent! He was very patient and explained what needed to be done in easy to follow instructions. BIG THUMBS UP!!!!!
About RICOH DTG
Data updated- Website
- ricohdtg.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 0% (0/7)
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About this business
Ricoh DTG provides a complete ecosystem of products designed to offer profitable DTG solutions for every budget and skill level. Every Ricoh DTG printer empowers users to print crisp, high-resolution images in vibrant, eye-popping colors. Delight your customers and earn repeat business by creating customized t-shirts, hoodies, shoes, tote bags, and more. The possibilities are endless.
Written by the business, not verified by us.Is RICOH DTG legit?
RICOH DTG (ricohdtg.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the technical support team for being extremely helpful, remarkably patient, and completely dedicated to resolving complex equipment problems very quickly. Consumers note that representatives provide clear guidance, check in regularly with friendly phone calls, and ensure their printing machines are running smoothly. Reviewers consistently highlight that customer service is truly exceptional, making daily interactions pleasant, deeply reassuring, and exceptionally productive for everyone. However, some customers also noted experiencing unhelpful initial interactions, unreturned messages, and equipment that broke down requiring lengthy and costly repairs.
Auto-generated from all reviews of this business. For reference only.What people say
White Ink Supply Unit replacement
Isis was amazing with helping me replace the white ink supply unit in my Ricoh 2000 printer today. Her patience and knowledge is extremely appreciated! She walked me through each step in detail and made sure my printer was running smooth before ending our call. She also gave me some follow up tips for keeping my printer in good running order! Sincerely appreciate her genuine support! Thank you!!!
Customer service excellence!!!
I want to give a shout out to Isis for helping me through my whole process I appreciate all the effort and patience wonderful customer service!!!
Quick and Efficient Help
Isis was able to help me quickly and efficiently. She was also very patient with me since I was not prepared with the correct screwdriver, which was completely my fault since I had been provided a list of what was needed for the replacement process. I was able to get up and running within 45 minutes after the start of the video call.
My husband (disabled Veteran) and I
My husband (disabled Veteran) and I, got 2 loans after watching videos and and talking to a couple people that work there. We decided to take the biggest chances financially in hopes of starting a small business together. We ended up getting a lemon. And now have a 300 ibs paper weight in the garage and a ton of debt. They do not have a return policy or any kind of policy's to help with "lemon" machines. We have never been able to print anything close to what was in the commercials and one point almost knew everyone of the repair team's name. Great team, but everytime we would get it fixed, it would break and take a month or 2 to fix and take $300- $2800 by the time the problem was fixed, for it to breaking again, and again, and again, and again. This was very sad.
I always order from them but it states…
I always order from them but it states same day delivery and you have to pay for your shipping the shipping I pay for is 3 days my delivery with FedEx is always late by the time I get it I want to send back because it’s late they really needs to start selling on Amazon maybe I’ll get it sooner
Eduardo is a great customer service…
Eduardo is a great customer service rep. I've had him a few times and he's one of the reasons I'm still a customer.
Isis has been a huge help to me in…
Isis has been a huge help to me in anything technical related to my Ricoh DTG printer. She is always so kind and reassuring. She is very attentive. I appreciate her help and always look forward to having her in your customer service department to help me with my needs.
Eduardo is Always helpful to keep me…
Eduardo is Always helpful to keep me running. Great service
Isis was great.
Isis was very helpful in providing assistance over the phone. I ran into a few hiccups on my end and she was quick to call me back and ensure I was taken care of. Thanks to her I had a pleasant experience. Her service is a 5/5. GREAT JOB ISIS!!!
I experienced some electrical issues…
I experienced some electrical issues with my Ricoh Ri1000x a few months after the warranty had expired. My initial interaction with Ricoh customer service wasn’t very helpful, and I was close to removing the machine from my equipment lineup altogether. Before making that decision, I reached out one more time and was connected with Luke Gallyot. From that point on, my experience completely changed. Luke was extremely helpful and genuinely committed to finding a solution to my issue. He went above and beyond to assist me and made sure I felt supported as a customer. Although I did have to pay a small repair fee, the service was well worth it. While shipping equipment back and forth isn’t ideal, the turnaround time was surprisingly fast. Once Luke and his team received the machine, they immediately got to work repairing it and sent it back in pristine condition. After I received the printer, Luke and his team walked me through the setup process again and even followed up after the machine was back in production to make sure everything was running smoothly. That level of customer service is rare these days. Thank you, Luke, for your professionalism and dedication—you’ve definitely earned my continued business.
Luke and Gerry were great
Luke and Gerry were great! They helped us resolve some printer issues on out new ri4000 printer. Clear communication and direction lead to quick and effective solutions.
We messed up
We messed up, and even though it wasn’t their fault, they still stepped up and helped.
The representative was quick to resolve…
The representative was quick to resolve my issue and she had a fast response to my questions. Thank you
Best DTG customer service
Best DTG customer service I have experienced.
Isis was amazing
Isis was amazing She walking me through the process of unclogging my print head step by step
Great customer service
Luke Galloyt is hands down the best service technician. He has been able to help me solve some very complex problems with my dtg printer.
Always great tech support!
Tech Support
Luke was very nice to talk with. Helped resolve the issue and gave us some good pointers! Also continued to follow up with email!
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