the Ricoh Tech T.E.A.M
the Ricoh Tech T.E.A.M. walked me through the whole process and got me up and running again. THANKS for ALL YOUR AWESOME HELP and SUPPORT!.... an AWESOME WAY to START 2026!!!! - Mando LAY'd BaK DeZignZ
About RICOH DTG
Data updated- Website
- ricohdtg.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 0% (0/7)
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About this business
Ricoh DTG provides a complete ecosystem of products designed to offer profitable DTG solutions for every budget and skill level. Every Ricoh DTG printer empowers users to print crisp, high-resolution images in vibrant, eye-popping colors. Delight your customers and earn repeat business by creating customized t-shirts, hoodies, shoes, tote bags, and more. The possibilities are endless.
Written by the business, not verified by us.Is RICOH DTG legit?
RICOH DTG (ricohdtg.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the technical support team for being extremely helpful, remarkably patient, and completely dedicated to resolving complex equipment problems very quickly. Consumers note that representatives provide clear guidance, check in regularly with friendly phone calls, and ensure their printing machines are running smoothly. Reviewers consistently highlight that customer service is truly exceptional, making daily interactions pleasant, deeply reassuring, and exceptionally productive for everyone. However, some customers also noted experiencing unhelpful initial interactions, unreturned messages, and equipment that broke down requiring lengthy and costly repairs.
Auto-generated from all reviews of this business. For reference only.What people say
Great experience with Maggie
I placed an email for a response and Maggie called the next morning. She was very helpful. The website wouldn't let me make a purchase or an account. She made an account for me and helped expedite my purchase. Helpful and super nice while fixing my issue. I felt with several other companies while searching for my part before Maggie called. Nice to deal with someone that cares which is a rare commodity these days.
Great service!
Very helpful at upgrading my Colorgate…
Very helpful at upgrading my Colorgate software, the product I had was from 2021 and Maggie was able to help me get the payment in and contact Colorgate for new software license. I am still waiting to update the software, but I appreciate her quick turnaround time.
Luke Gallyot was extremely helpful and…
Luke Gallyot was extremely helpful and patient with me while replacing my print head!
Professional to the MAX
Email, call backs , any response is absolutely quick completely helpful and educational always putting our company needs and wants and more importantly always willing to help and calling to check on us to make sure everything is well. HANDS DOWN THE ABSOLUTELY BEST SERVICE WE HAVE EVER WORK WITH. THANK YOU
Promt answer
Margarita answered all my questions and she was very helpful taking my order in the phone. Thanks.
Maggie really went above and beyond…
Maggie really went above and beyond helping me place and receive an order that was needed urgently. Greatly appreciated!
Tech support is amazing
Tech support is amazing! Luke Gallyot and Gerardo Santos were extremely knowledgeable, patient and kind. Highly recommend!
Amazing customer service
Gerry was an absolute miracle worker. My Ricoh Ri 1000 had been battling a stubborn print-head clog for months, and he fixed it like it was nothing. He repaired the print head, cleared the blockage, and had us running again faster than we expected. Without him, I would be limited in what I could print. Because of Gerry, my printer is like new, and my business is back up and running. Gerry has top-tier customer service. In addition to him Eddie was fantastic! He walked us through reinstalling the printer head step-by-step, making a complicated process super simple and stress-free. His patience, clarity, jokes were exactly what we needed. It’s rare to find support this helpful, and I'm so grateful for his guidance with my Ricoh Ri 1000. Last but certainly not least is my angel Luke. Luke has truly been my go-to person from day one. He knows my name, checks in, and always provides the information I need without hesitation. His consistency and reliability are unmatched. Honestly, without Luke, I’d be completely lost—he’s the backbone of my support experience with the Ricoh Ri 1000. All in all the customer service here is unmatched!!!
Derk H
Derk H. was super awesome, he was very patient with us. Made sure to explain details with the programming, as well as materials. Super cheesed with him and the printer, would most definitely would refer him, and request him for future!!!! Thank you, so excited to be a part of the Ricoh family!!!
I'm asking for Gerry, Eddie, and Luke every single time!
I can’t say enough good about Gerry. After months of fighting a persistent clog in my sister's Ricoh Ri 1000, we sent him the part. He repaired the print head which ultimately restored the machine to perfect working order. Gerry is the kind of mechanic every customer hopes for—knowledgeable and incredibly efficient. Huge appreciation to Eddie for the incredible support. Reinstalling a print head can feel intimidating, but he guided us through every step with calm, detailed instructions. Thanks to him, we were able to get everything back in place correctly and quickly. Excellent customer service and an excellent technician. I can’t imagine navigating the Ricoh Ri 1000 without Luke. He remembers us every time we call, follows up, and always gives clear, helpful answers to any question we throw at him. His dedication to making sure we’re taken care of is exceptional. Luke sets the standard for outstanding customer service.
I had a Printer Setup appointment
I had a Printer Setup appointment. Derek did an awesome job, and I recommend him to everybody.
I really like this I’m going to want to…
I really like this I’m going to want to keep on doing this in the future
Customer Service…
Maggie was pleasant and was able to place my order quickly. She also made sure there was nothing else I needed.
We have the RICOH 2000 DTG printer
We have the RICOH 2000 DTG printer. When ever we need Tech support this company is the best they will walk you through all the trouble shooting and replacement parts on this machine.They save our small so many times. We thank you so much.
Mararita was great
No one follows up.
Hard to get a response out of anyone. Been over 4 weeks since i've been having issues and it doesn't seem to be getting any better. No matter who I talk to, they all say I will get back to you or I will have someone else get back with you tomorrow. They never reach back out to help us out with our issues. I am trying to keep my print shop operating on a daily basis but this is hard to do when no one will follow up with answers/ get back to us with some response. We own 4 Ricoh Ri 4000's and I don't always have the time to reach back out about an issue I was told was being worked on. Absolutely unacceptable.
Installation of Carriage and CTL Board
My experience today was with Eduardo and he was awesome. I am very computer literate and was very nervous, he took his time with we me and made sure I understood every step. He was easy to understand and follow. The Ricoh Techs are always amazing !
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