Thanks for always being so helpful
Thanks for always being so helpful. You are the best.
About RICOH DTG
Data updated- Website
- ricohdtg.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 0% (0/7)
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About this business
Ricoh DTG provides a complete ecosystem of products designed to offer profitable DTG solutions for every budget and skill level. Every Ricoh DTG printer empowers users to print crisp, high-resolution images in vibrant, eye-popping colors. Delight your customers and earn repeat business by creating customized t-shirts, hoodies, shoes, tote bags, and more. The possibilities are endless.
Written by the business, not verified by us.Is RICOH DTG legit?
RICOH DTG (ricohdtg.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the technical support team for being extremely helpful, remarkably patient, and completely dedicated to resolving complex equipment problems very quickly. Consumers note that representatives provide clear guidance, check in regularly with friendly phone calls, and ensure their printing machines are running smoothly. Reviewers consistently highlight that customer service is truly exceptional, making daily interactions pleasant, deeply reassuring, and exceptionally productive for everyone. However, some customers also noted experiencing unhelpful initial interactions, unreturned messages, and equipment that broke down requiring lengthy and costly repairs.
Auto-generated from all reviews of this business. For reference only.What people say
Isis
Isis, always responds in a way that makes me feel as if I’m her only customer. She is always upbeat, and you can hear the smile in her voice. Whether I'm her first customer or her last customer, the service is always great. I know dealing with this machine is always busy, but she never shows that it's a problem. I will wait forever just to get the service she offers.
Onboarding Process - Major Interruption
We were in a Renovation cycle and had no idea that we would begin on-boarding and then be told that we had to leave the building with the on-boarding incomplete. However it's been quite sometime until the renovation was completed and now the company, Ricoh is willing to pick up where we left off. We are so gracious for this effort.
Margarita was very helpful
Margarita was very helpful in making sure the part I needed for my printer was processed. When I called to inform Ricoh I did not receive the promised email regarding the purchase of the item I needed, I was forced to call to figure it out. Margarita received the call and even though I could tell it wasn’t her responsibility to complete this action, she did so anyway and made sure I was taken care of.
Customer Service
Technician -Eddie was phenomenal! He truly cares about connecting with customer and getting to the bottom of what ever the issue may be .
RICOH tech support is Awesome
RICOH tech support has been a huge help. Luke was awesome, courteous, called back when he said he would all around great experience.
Joseph was easy to deal with
Joseph was easy to deal with, shipping was fast and the printer has been great so far and I feel confident in the tech support being lifetime. The previous printer I had does not provide support after the warranty expires and charges an exorbitant amount for phone support. Happy with my Ricoh experience so far.
Isis was kind,patient and carefully…
Isis was kind,patient and carefully explained the important things to do. I really appreciated her expertise. If needed,I look forward to working with her again
Very knowledgeable and easy to follow…
Very knowledgeable and easy to follow there instructions
Eddie's been super helpful in getting…
Eddie's been super helpful in getting my printer up and running! Extremely knowledgeable, patient and a pleasure to work with!
Luke Gallyot was so very helpful
Luke Gallyot was so very helpful. He helped me get the printer working again, andf the seen I needed updating and was there to help me with that. It was the very best service I have recieved from Ricoh since I bought the machine. Thank you again. A very Happy Customer
We had a hard time when our equipment stopped working.
We have a hard time when our equipment breaks down because of our location outside of the continental US, but Ricoh DTG has really been helpful. The customer service is fantastic and we we're blessed with great help, patience and professionalism. Thank you Isis and team for everything!
Best customer service !!
I've been given the best customer service so far, easy going guys and down to help in any way. Eduardo Razo has been the tech that has been there for me helping with the setup and following up to see if I'm good to go.
Eddie was fantastic and professional.
EVERYONE on the team is amazing
EVERYONE on the team is amazing, Luke did everything in his power to help me get my printer back up and running. I had clogs and electrical problems and this man stayed on zoom for 2+ hours walking me through everything. These people on the team are just genuine guys that wanna help you understand their products and keep pushing like it should. I wanna thank everyone on the team, even the techs that helped me with my clogged carriage. Shoutout Eddie on helping me install. Keep killing it guys, appreciate you TONS!
I am extremely unsatisfied with the…
I am extremely unsatisfied with the entire process. To start off the sales rep Don absolutely did not go over the product in detail. I learned upon on boarding it could never be powered down the brand new Apple computer I purchased would not work. I have had nothing but issues since we turned the printer on it has never printed without leaving a white heathering. I have gone back-and-forth with Luis and Eddie playing email and phone tag. I have sent Shirts to Luis to help troubleshoot with no urgency Shirts were in his possession for over a week. I have lost customers and this machine does not print to the standard I was sold on.
The Best Customer service Ever
The Best Customer service Ever ! They are all wonderful ! Eddy and James are both fabulous! They are super helpful and they go above and beyond !
Excellent support for our new Ri-4000.
James Lee did a fantastic job virtually…
James Lee did a fantastic job virtually helping me get new desktop connected to the Ri1000. James also updated Firmware and ANARIP software. He was very polite and patient throughout the entire process! Thank you for everything! Ricoh has a great team of techs!
well spoken
well spoken, good information
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