Ricoh DTG provides a complete ecosystem of products designed to offer profitable DTG solutions for every budget and skill level. Every Ricoh DTG printer empowers users to print crisp, high-resolution images in vibrant, eye-popping colors. Delight your customers and earn repeat business by creating customized t-shirts, hoodies, shoes, tote bags, and more. The possibilities are endless.
Written by the business, not verified by us.RICOH DTG (ricohdtg.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
Reviewers overwhelmingly had a great experience with this company. People frequently praise the technical support team for being extremely helpful, remarkably patient, and completely dedicated to resolving complex equipment problems very quickly. Consumers note that representatives provide clear guidance, check in regularly with friendly phone calls, and ensure their printing machines are running smoothly. Reviewers consistently highlight that customer service is truly exceptional, making daily interactions pleasant, deeply reassuring, and exceptionally productive for everyone. However, some customers also noted experiencing unhelpful initial interactions, unreturned messages, and equipment that broke down requiring lengthy and costly repairs.
Auto-generated from all reviews of this business. For reference only.I had the pleasure of talking with a gentleman by the name of Eduardo Crespo Razo from Ricoh. I was having an issue with my Ricoh DTG machine, and Eduardo took the time to help me try to resolve my issue. He was very pleasant, patient and knowledgeable. Although we couldn't find a resolution, he stayed on the phone with me and tried everything possible to help. Leslie Grant-Cherry
The team here is phenomenal! Very easy to work with and punctual. These folks helped me in every area and gave me critical insight into to processes and general information. I had a bad clog on the machine and they were very patient and helpful walking me through the process. I am a definite advocate for this team. These people need a raise! This is a team of hard workers and diligent people. Much love to everyone involved and you all have my trust and business.
Eduardo was awesome. He helped me figure out the problem and also followed up with me to make sure it was working. Very pleasant and knowledgeable to speak too. Thanks again
Ricoh Ri 100 and finisher I purchased a new Ricoh Ri 100 printer and finisher just over two months ago. Ordering was easy, after that nothing has been good. I was able to set up the printer and run a few prints on my own. I was supposed to get a setup and use call but it never happened. The printer will make about 5 prints before yelling about needing a maintenance cycle. It's constantly down for maintenance and cleaning heads. The print quality looks great but the ink doesn't set for anything. I did heavy and light prints and baked on the high setting for 3x the recommended time and the in still barely sets. After a wash of a shirt the ink is about 1/4 darkness. after 3-5 washes the print looks borderline unrecognizable. I printed on multiple fabric types and get the same result. I am not happy with the purchase.
Ricoh has the Best Techs! I spoke to James Lee a few days ago and told him the issue I was having. I explained everything that I checked on my DTG printer and I also sent him a picture of my artwork to verify it wasn't my design. Without hesitation James told me to check my filters. As usual James was correct and replacement part was only $4. I am so greatful for the amazing Techs and especially James Lee!
Luke G. was quick to help, professional, went above and beyond to make sure my issue was handled efficiently, properly, and with minimal downtime. He is a trooper and super star. Thank you!
Very patient and thorough to make sure everything was right. Always enjoy speaking with these guys for support.
Ricoh has great service techs. James helped me today and was spot on helping me fix the issue.
Maggie was able to change my order before it was shipped. That made my day!
1st time working with James and he a 5 star too. Never had a bad experience with tech, maybe the machine. James is very detailed and he showed me a new trouble shooting fix.
James Lee was fantastic. I had an error code come up on my Ri1000 DTG printer. He walked me through the issue and helped me fix it. Very patient and knowledgeable. Seems like the tech support has really improved over the past year.
Very helpful with trouble shooting when we need. This time they went above and beyond to help us resolve the situation.
Technician (James) was a pleasure to work with. Walked me through the removal and installation of my carriage unit. Was very patient, polite and provided detailed instruction/guidance. Worked with me until not only the part was replaced but that my printer was up and fully functioning. impeccable service.
Super accommodating and helpful. Took care of my special request without any hesitation.
Happy to get my printer going again.
James was a big help in setting up our carriage unit in our Ricoh Ri 2000 printer. I am looking forward in hearing for him again!
Everyone was very helpful and quick to respond.
Luke was very knowledgeable. Very helpful would definitely recommend. Thanks Luke
James was great walking me through the carriage install. He did an excellent job explaining everything we were doing and then took the time at the end to go over a few things that were not mentioned when setting up the printer.
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