Derek is knowledgeable and has great…
Derek is knowledgeable and has great customer service.
About RICOH DTG
Data updated- Website
- ricohdtg.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 0% (0/7)
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About this business
Ricoh DTG provides a complete ecosystem of products designed to offer profitable DTG solutions for every budget and skill level. Every Ricoh DTG printer empowers users to print crisp, high-resolution images in vibrant, eye-popping colors. Delight your customers and earn repeat business by creating customized t-shirts, hoodies, shoes, tote bags, and more. The possibilities are endless.
Written by the business, not verified by us.Is RICOH DTG legit?
RICOH DTG (ricohdtg.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. People frequently praise the technical support team for being extremely helpful, remarkably patient, and completely dedicated to resolving complex equipment problems very quickly. Consumers note that representatives provide clear guidance, check in regularly with friendly phone calls, and ensure their printing machines are running smoothly. Reviewers consistently highlight that customer service is truly exceptional, making daily interactions pleasant, deeply reassuring, and exceptionally productive for everyone. However, some customers also noted experiencing unhelpful initial interactions, unreturned messages, and equipment that broke down requiring lengthy and costly repairs.
Auto-generated from all reviews of this business. For reference only.What people say
Solid support team willing to help
The support team is really knowledgeable and they are always trying to find a solution. Nowadays it's hard to get personal support so having this kind of service makes a difference. Good work Luis and Luc. Thanks for your help
Why I’ll Never Buy Ricoh Products Again
My experiences with Ricoh are far from good. Their lack of updated driver support has rendered my perfectly functional Ricoh laser printer useless. Despite having just installed a new toner, the printer is now unusable because Ricoh refuses to release updated drivers. To make matters worse, their customer service is unhelpful. Instead of addressing my concerns, they simply directed me to the outdated driver section of their website, which offers no solutions. It’s frustrating to see a company abandon their products and customers in this way. I’ll never buy anything from Ricoh again and I don’t recommend them to anyone.
James Lee did a fantastic job virtually…
James Lee did a fantastic job virtually helping me install my print head and maintenance station. He was very polite and patient throughout the entire process! Thank you for everything! Ricoh has a great team of techs!
Luke Gallyot has been a ROCKSTAR!
Luke Gallyot has been a ROCKSTAR!! He has helped me through all my troubles since day one. It's always a pleasure working with him.
Great customer service
Had perfect service with Margarita
Had perfect service with Margarita. She was kind, polite and very helpful. If she didn’t know immediately the answer to a question she would find out and promptly called me back and gave me good accurate info.
Clogging Issues
Isis was super great to work with, very patient when it came to my issue and my schedule. I highly recommend her for any issues regarding clogging. She communicated very well about anything that had to do with my machine. Thank you Isis, I appreciated you very much.
Working with Eduardo has been good
Working with Eduardo has been good. He will not stop until we get my problem resolved. It has been ongoing for almost 2 weeks as we try to figure out what is going wrong.
Eduardo was amazing!
Eduardo was amazing!! He answered all of my questions and was extremely patient and understanding while doing so. I am brand new to DTG so this was very helpful and reassuring! I feel much more confident using and operating the equipment and software thanks to him. If I could give him 10 stars I would. Super grateful!
Excellent support in a timely fashion…
Excellent support in a timely fashion that help resolve an issue with printing bright red for a customer. Truly appreciate the expertise and assistance.
Isis, James and Luke, the Ricoh Support Team
Isis, James, and Luke, the Ricoh support team, were amazing and prompt. They all went above the call of duty to solve my problem; they walked me through multiple parts replacements with patients.
Such great customer service
Such great customer service. I am so happy that I did not have to wait in order to hear back from someone. The response when I emailed was almost immediately. Margarita Avila was an amazing help to me.
LUKE IS THE GOAT!!
LUKE IS THE GOAT!!! GREAT WITH IINFO,BREAKING DOWN DETAILS ETC.... NOT CALLING ANYBODY ELSE 100%
Ricoh Customer Service
Isis is a very great helper and listener. She shows knowledge about the issues that the printer is having and was able to pick up on a huge issue! She is patient and helps to make sure everything with the install is correct and goes smoothly! I would highly recommend her! She is also willing to help on other issues if possible!
Excellent Service
James was extremely knowledgeable and patient. He explained the process and answered any questions I had. He followed up to make sure everything was working properly. Overall experience, top notch! Thanks James!!!!
James was very Knowledgeable and…
James was very Knowledgeable and professional. James solved multiple loading issues of firmware update to my Rioch Ri1000. The time spent with James was a customers dream! Very customer orientated. Signed Dr. Bob Robitaille
Eduardo was very professional and…
Eduardo was very professional and extremely helpful getting us set up for success with Colorgate. He is very knowledgeable and answered all the questions we had.
Bad investment
I had such big hopes… After your warranty runs out look out…They will charge you crazy money for parts that constantly go out such as printer heads and control boards. While in warranty they want to blame you for not operating the machine correctly. I have two of these machines that constantly break down and usually it was the same issue. It will cost a lot to repair them and it’s just not worth investing any more into them… It’s nearly impossible to resale these machines. I highly recommend learning how to screen print and save your money. This is a terrible investment based off my experience not opinion. Check out the Facebook group Ricoh Ri100 Ri1000 Ri2000 Owners and see for yourself. 1.4k members
Very easy to talk with
Very easy to talk with. Very knowledgeable.
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