DO NOT RECOMMEND – Unprofessional and Frustrating Experience
If you value clear communication, professionalism, and a company that stands by its promises, I strongly suggest looking elsewhere. I ordered a custom hoodie featuring my pet, expecting a smooth and collaborative process based on Embroly’s advertised promises of unlimited edits and exceptional customer service—but what I experienced was unprofessional, dismissive, and frustrating. The first design was completely inaccurate, the second version showed no real improvements, and the third barely resembled my pet at all. Instead of working toward a proper revision, their response was blunt, unwilling to cooperate, and completely dismissive of my concerns. It felt like they wanted an argument over every small request rather than actually resolving the issue. When I decided to cancel because they refused to proceed with edits, they wanted to keep a portion of the payment, despite the fact that they were the ones unwilling to move forward. This directly contradicts their website’s claims about customer satisfaction and support. The entire experience was awkward and unnecessarily difficult, making it clear they do not value their customers. I ultimately found another company that handled everything professionally and made the necessary changes without any resistance.