🔒 Important Notice: Embroly’s only official website is embroly.com. If you see our brand on other domains, they are fake or impersonation sites. To ensure quality and authenticity, please shop only at embroly.com.At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered.Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.
Written by the business, not verified by us.
Is Embroly legit?
Embroly (embroly.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 84% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-08-11.
Horrible quality sweatshirts, the embroidery was awful quality and when I brought my concerns to their customer service they are rude and dismissive. They offered me a 10% refund….no. I told them I do not want this sweatshirt. I am embarrassed to even gift it to my husband. There is a giant square around my picture, you can hardly tell what the picture even is, it is scratchy on the inside and the sweatshirt is dollar store quality at best. They have been arguing with me for over a week now about how it is my fault and this last email I got was either a 50% refund or they can redo it on a better sweatshirt for $20. I asked if I paid the $20 more (which I would have given them close to $100 at that point) do I get to chose the color, and approve the design first. That was three days ago. I haven’t heard anything since. Just ghosted. Horrible customer service horrible quality. Just save your money and shop locally or with a small business. This is the worst company I have ever ordered from. I have never ever been treated so horribly as a customer in my entire life.
Update: have been working with someone to try and fix the issues I had with the design. Picked a better quality sweatshirt and they are listening to my design updates and making the changes asked. Much better experience than before. Will update once my sweatshirt arrives.
The sweatshirt was beautifully embroidered. They sent a proof quickly and it looked amazing.
It was for my grandmother and I'm very happy with how it turned out.
Ordered a hoodie for Mother’s Day and paid $30 for express delivery and went back and forth about the design and when I finally was able to get the design confirmed I was told that it wouldn’t be able to arrive on Mother’s Day and would be 1-2 days late and I was more than understanding , 5 days later and I’m still waiting on my order. What’s the point in paying extra for express shipping and talking with a representative if I can’t believe anything I’m being told. If it does ever arrive it doesn’t give me a strong sense of confidence in the quality or care.
The stiching is terrible. Threads are visable connecting letters. Backing inside of shirt is hard and scratchy.
The letters are hard to distinguish.
Worst of all the word "flower" is mispelled as "flowwer".
Sweatshirt is thin.
Not at all what I expected.
Can't find a way to return sweatshirt.
2 days after my review Embroly contacted me and offered a partial refund or another shirt. I chose the later. Let you know how we make out.
Reply from Embroly2026-01-16
Dear Bud,
Thank you for taking the time to share your feedback regarding order #EM104380. We are truly sorry for the disappointment this experience caused you.
Please accept our sincere apologies for the spelling error, the embroidery quality issues, and the discomfort you described. We understand how frustrating this must have been, especially for a custom piece, and we deeply regret that we fell short of your expectations.
While our production process does include a design verification step intended to reduce errors, this mistake still occurred, and we take full responsibility for it. Moments like this remind us that even with established processes, there is always room to improve, and your feedback is an important part of that.
Our team has shared your comments internally to further strengthen our quality checks while continuing to deliver orders in a timely manner. We truly appreciate your patience and for giving us the opportunity to make this right with a replacement.
Thank you again for your honesty and understanding. We hope the replacement will better reflect the care and quality we strive to provide, and we look forward to hearing your thoughts once it arrives.
Warm regards,
Embroly Customer Support Team
Absolutely garbage, 1st comes from China and it’s not embroidered
Reply from Embroly2026-01-16
Dear Pamela,
We’re truly sorry to hear about your disappointment, and we understand how frustrating this experience must have been.
After carefully reviewing the situation, we’d like to clarify that the order described in your review was not placed with Embroly. We believe there may be a mix-up with another website that uses a very similar name and unfortunately delivers products that do not reflect our standards.
All official Embroly orders are placed through Embroly.com and use order numbers starting with “EM”. We are not affiliated with any other websites, nor do we ship non-embroidered products.
Sadly, some unauthorized sites have copied our product images and branding, which has caused confusion for many customers. We are actively working to address this issue and have shared a warning here for transparency:
👉 https://embroly.com/blogs/news/beware-of-rioembroly-embroly-the-pioneer-in-custom-embroidery-is-the-only-authentic-store
We truly empathize with your experience. However, since this order was not placed with us, we kindly ask that you consider removing or updating the review, as it may unintentionally impact a business that was not responsible for the product received.
Thank you for your time and understanding.
Warm regards,
The Embroly Team
Do not buy! Support local before paying for this sh*t
They wouldn't give me all my money back for a completely butchered shirt. I went back and forth with them for weeks trying to get my money back and they wouldn't budge. The logo was completely wrong, making my husband (who is not fat at all) look like a Michelin man. They completely reversed the baby and put massive shoes on his feet in the embroidered image. I am very upset at myself that I tried to save money on this instead of shopping local and small to get a memorable shirt for my husband. The shirt also shrank from a 2xl to a medium in a low heat dryer as directed on the tag.
Reply from Embroly2026-01-16
Dear Kaylyn,
We’re truly sorry to hear about your disappointment, and we understand how frustrating this experience must have been.
After carefully reviewing the situation, we’d like to clarify that the order described in your review was not placed with Embroly. We believe there may be a mix-up with another website that uses a very similar name and unfortunately delivers products that do not reflect our standards.
All official Embroly orders are placed through Embroly.com and use order numbers starting with “EM”. We are not affiliated with any other websites, nor do we ship non-embroidered products.
Sadly, some unauthorized sites have copied our product images and branding, which has caused confusion for many customers. We are actively working to address this issue and have shared a warning here for transparency:
👉 https://embroly.com/blogs/news/beware-of-rioembroly-embroly-the-pioneer-in-custom-embroidery-is-the-only-authentic-store
We truly empathize with your experience. However, since this order was not placed with us, we kindly ask that you consider removing or updating the review, as it may unintentionally impact a business that was not responsible for the product received.
Thank you for your time and understanding.
Warm regards,
The Embroly Team
DO NOT ORDER IF YOU ARE LARGER… SAVE YOUR MONEY
I ordered a 2XL hoodie and the lettering on the hoodie and sleeves were sooo unbelievably small. Like so small you need reading glasses for the lettering on the sleeves. And I expected that the extra money added onto a larger sized hoodie was due to needing more thread but apparently that’s not the case. What arrived was nothing like the photos. I paid $65 for this hoodie. And it’s 1000% not worth the money spent.
The hoodie its self was nice. Kinda wish they would have just sent a plain 2XL hoodie instead
Reply from Embroly2026-01-02
Dear Dianna,
Thank you for your recent order and for taking the time to share your feedback. We’re truly sorry to hear that the hoodie did not fully meet your expectations.
We have carefully reviewed your order details along with the approved design proof. As shown in the proof, the embroidery size, placement, and layout were clearly specified and confirmed prior to production. This proof is provided so customers can see exactly how their personalized item will appear once completed.
The product images on our website are illustrative examples and feature names with fewer characters. In cases where a name contains more letters, the embroidery must be scaled proportionally to ensure proper placement and balance on the garment. This adjustment was reflected in the approved proof.
As a custom embroidery provider, we produce items exactly according to the confirmed design proof to ensure accuracy and consistency. For this reason, the final product matches what was approved before manufacturing.
That said, we absolutely understand your disappointment and genuinely want you to be satisfied with your purchase. As previously mentioned, we would be happy to offer a replacement option. If you would like to proceed, please let us know so we can assist with the next steps.
Thank you for your understanding and for supporting Embroly.
Best regards,
Embroly Support Team
They did such a beautiful job!! Seamless process and easy communication with staff to ensure everything was to my liking! The reaction of my sister was worth it all and its all thanks to the care of them!!
They were very accommodating and transparent about the process. I ordered 2 shirts for my parents as Christmas gifts. When the first mockup of the design came in, I asked for a few changes to define some shapes. When the second mockup came in, it looked exactly as I had envisioned! The shirts are so soft and the designs are on point. Can’t wait to see my parent’s reactions!
Dear Mike D,
[Please note that Embroly has only one official website: embroly.com. Any other websites are fake and not connected to us in any way.]
We’re truly sorry to hear about your experience. We completely understand how disappointing this must be—especially with such a meaningful gift involved.
After carefully checking our system, we found no order matching your details. Please note that Embroly’s only official website is embroly.com. Unfortunately, there are many fraudulent sites impersonating our brand (like “embrolygift.com”), and we’re seeing more cases like this recently.
Embroly only serves customers within the U.S., and our process includes sending a custom design preview for approval before any item is embroidered or shipped—without exceptions.
If your order wasn’t placed on embroly.com, we strongly suggest contacting your payment provider to dispute the transaction and report the fraudulent website.
We’d be honored to serve you properly at embroly.com if you decide to give us another try.
Warm regards,
The Embroly Customer Care Team
So I recently made 2 great friends in the new state I moved to. They are literally the best of friends! I got so close to them that it didn’t matter if I just meet them 5 months ago, THEY ARE MY BESTIES. Anyways, I had to move to another state due to work reasons. The change was also very quick and abrupt. I didn’t know what I could give them, so they could use daily, feel cute, feel comfy, and match their aesthetics. Then I found Embroly and I checked their embroidery and thought it was good. So I asked ChatGPT to help me with a Logo. Of course, I got just a right one for us. I went ahead and did the logo design, choose the brand of clothing, and the colors. I asked for it to be urgently delivered because I WAS MOVING in the next 4 days. Well when I ordered, THAT SAME NIGHT CAUSE IT WAS NIGHT, they sent me a picture of what the logo could look like. Let me tell you, I had my doubts because it looked a little too curved. But I didn’t had the time to send a message and asked them to perfect it. I just needed to get it done and delivered! Get me? So I just said Yes. Thats all. The next day, my items were shipped. 3 sweaters total. They did everything on their end to get it done and over! and honestly, I was impressed. It had me thinking that maybe they stopped all their orders to complete mine only. They had basically sent the items in 1 1/2 days. Lol. YASS we love an urgent queen serving those orders quick. NOW the real surprise was when it got here. GURL. GURRRRL. When I tell you those sweaters were FIRE. The texture SOFT. The size TRUE. The letters AESTHETIC. The logo was perfect! The picture they sent did not do it justice. Would I order from them again? YOU BET I AM.
Absolutely satisfied customer.
Owner went out of his way to help me. The work is phenomenal and came out beautifully.
I called all over DFW area and no one could embroider from a photograph. Thankfully Embroly can and did. I am ready to order again for Christmas.
Thank you so much Kai and your team of professionals ♡
Unreliable, zero quality control, terrible customer service
I placed an order for custom sweatshirts to ask my friends to be bridesmaids/groomsmen, and Embroly’s errors and appalling customer service ruined my plan. From the start, I communicated to Embroly that I needed the order by a certain date. The order arrived earlier than that date while I was out of town, but when I came home 2 days later to open it up, one of the sweatshirts had the wrong design on it. At this point, I needed the replacement 2 days later for my trip to ask my friends.
Instead of owning their mistake, Embroly customer service blamed me for not asking for a replacement for 2 days after delivery (as noted, it was a weekend and I was out of town). They refused to ship the replacement via overnight delivery so I would get it in time, and instead shipped it with regular old USPS delivery that has a 6 day delivery estimate. (They lied and said they would be shipping it with priority mail to come within 3 days.)
I’ve repeatedly begged Embroly to use overnight delivery, and they’ve repeatedly ignored me. They either ignore the specific questions in my emails or ignore the emails altogether. Once, they blamed their slow response time to being in a different time zone - even though I sent emails over the course of 12 hours (most of which were during their stated customer service hours of 9-6 EST), including 4 minutes after a prior email they had sent.
Custom sweatshirts are a nice idea, but beware - this is not a reliable website. The quality control is clearly atrocious (I had 15 sweatshirts with the exact same design and they clearly didn’t check the designs for accuracy before sending, because one was randomly wrong). And if you have any issues with your order, instead of being helpful, Embroly customer service will ignore you and/or blame you. This experience ruined my plans to ask my friends to be bridesmaids on our trip and caused me so much stress.
UPDATE: Embroly finally emailed me back and told me they couldn’t ship the replacement item overnight - rather than the 6 day option they chose - because fast shipping is too expensive. I have never in my life dealt with a company so unwilling to own their mistake and make it right. Customers are clearly worth nothing to them. They basically told me: we messed up and we know we have the ability to make it right, but we aren’t going to because we don’t feel like spending the money (a fraction of the money I spent on 15 sweatshirts!).
Reply from Embroly2025-07-05
Dear Maddie,
We’re truly sorry for the frustration and disappointment caused by this experience—especially given how meaningful your order was. What should have been a joyful moment turned stressful, and we deeply regret that one mistake disrupted your thoughtful plan.
While we did send a replacement as quickly as possible, we understand that the remaining time before your trip was simply too short, and we’re truly sorry it didn’t arrive in time. Your feedback has been heard loud and clear.
Although we understand it may be difficult to regain your trust, please know that we’ve still flagged your profile as priority in our system—so that any future orders, no matter how big or small, receive extra care. This includes enhanced design verification, faster handling, and clearer communication.
We’re also reviewing your case with our quality control team to strengthen our processes and help prevent future errors.
As a token of apology, we’d like to offer you a discount code for your next order. You deserve a better experience, and we’re committed to making sure you get it moving forward.
Thank you for your understanding and for taking the time to read this.
Warm regards,
The Embroly Team
My husband wanted to surprise me this Mother’s Day by ordering a personalized hoodie and T-shirt from this website. He said they advertised it would be here by Mother’s Day and it was not. He ordered 5/1/25 and it came a week after so he just told me on Mother’s Day he had something coming for me which ruined the surprise. When it did arrive, he said the hoodie was supposed to be black but it was gray, so he must not have known how to change the color and it was probably black in the picture when he was looking at it. He also ordered the wrong sizes and the hoodie was too small for me and the T-shirt was a little too big. Overall, we spent about $100 on these two items in which now I can not wear either one. It was a very sweet thought because he’s never done anything like this for me before, so it was very special but sadly I can’t even wear them. I reached out to Customer Service to see if they would be able to redo them in the right sizes and send them back and they said no they only offered a 10% refund. Also the colors were ugly on shirts (red and pink together) and the letter fonts were not good either, I couldn’t tell the capitol N was N for my son’s name. I checked on their website to see how he was suppose to order it and it was not very clear how to make sure what you are picking is going to be made that way. As for the sizes I think he accidentally mixed them up because I wear a large hoodie and a medium shirt and he ordered me a medium hoodie and a large shirt. Very disappointing.
Reply from Embroly2025-07-05
Dear Lindsay,
Thank you for sharing your experience. We’re truly sorry to hear about the disappointment surrounding your order, especially since it was meant to be a meaningful Mother’s Day gift. After carefully reviewing the order number you provided, EYT17970, we believe there may have been a misunderstanding regarding where the order was placed.
We would like to clarify that your order was not made through us — Embroly — but through a different website called Embrolygift. We’ve encountered this situation numerous times before, where customers mistakenly assume they ordered from Embroly, but their order numbers (starting with “EYT”) and purchase confirmations clearly trace back to Embrolygift.
Please note that all official orders from Embroly start with “EM”. We are a completely independent brand and do not have any affiliated or sister websites. Our only official store is Embroly.com.
Unfortunately, Embrolygift has repeatedly used our product photos and brand identity without permission, leading many people to confuse them with our company. Even worse, the poor customer service and low-quality products delivered by Embrolygift have damaged our reputation among unsuspecting buyers.
If you’d like to verify this further, here is a link to Embrolygift’s Trustpilot review page, where you’ll find that the negative experiences are consistent:
👉 https://www.trustpilot.com/review/www.embrolygift.com
This type of impersonation is not only unethical but also illegal. We have taken steps to pursue legal action, but unfortunately, these fraudulent websites often reappear under new names. Like you, we are victims of this situation, and we’re doing everything we can to stop them.
To help protect others, we’ve posted a warning on our website, which you can read here:
👉 https://embroly.com/blogs/news/beware-of-rioembroly-embroly-the-pioneer-in-custom-embroidery-is-the-only-authentic-store
We completely understand your frustration and sympathize with your experience. However, we kindly ask that you reconsider and remove the review from our page, as we are not the responsible party. Your review may unintentionally harm a business that is also suffering from these impersonators.
Thank you for your understanding and for taking the time to read this.
Warm regards,
The Embroly Team
If I could give 0 stars that would be the rating. The picture submitted was traced horribly. The hands don’t look anything like actual hands, in the advertised photo there are hair lines.. none in the product they provided to me. I would be embarrassed to expect my husband would wear this product, let alone gifting it to him. They will not refund or replace with a new embroidery. If the image for whatever reason didn’t produce a high quality trace, then the company should have reached out.
Reply from Embroly2025-06-20
Dear Desiree Gilmartin,
[Please note that Embroly has only one official website: embroly.com. Any other websites are fake and not connected to us in any way.]
We’re truly sorry to hear about your experience. We completely understand how disappointing this must be—especially with such a meaningful gift involved.
After carefully checking our system, we found no order matching your details. Please note that Embroly’s only official website is embroly.com. Unfortunately, there are many fraudulent sites impersonating our brand (like “embrolygift.com”), and we’re seeing more cases like this recently.
Embroly only serves customers within the U.S., and our process includes sending a custom design preview for approval before any item is embroidered or shipped—without exceptions.
If your order wasn’t placed on embroly.com, we strongly suggest contacting your payment provider to dispute the transaction and report the fraudulent website.
We’d be honored to serve you properly at embroly.com if you decide to give us another try.
Warm regards,
The Embroly Customer Care Team
Appalled by the service. First of all, I read in the order confirmation that within 1-2 days they would send a design approval. Well that took 5 days. The first design they sent looked good except my son's skin color. My husband is pretty dark brown and my son is tan. They made my son white, white like the white towel that was in the picture. I responded within two hours and asked for my son's skin color to be a shade darker, and explained he was tan. They took another whole day to respond and sent me a design update, but now my son's skin color was the same as his dad's. Seriously? So they only have two shades for skin colors? This was upsetting because it seemed like I was being mocked. I asked for a shade darker and they changed it to dark brown? At this point I'm losing patience, knowing I won't even hear back from them for another 24 hours and my time frame is coming to a close. I emailed them back and said if I'm not even going to get my order on time then just cancel it. Well that sure worked to get a response back same day. I was sent an email at 10pm confirming my cancelled order. They didn't even send any kind of explanation or apology with it. For someone paying $82 for a sweatshirt (!!!) you would think you'd want to salvage the sale. I guess this company doesn't believe in hospitality or it's customer base. I'll make sure to tell all my mom friends to avoid this company for any future gift ideas! Total waste of time.
Update: I appreciate the reply I got from the owner but have not been contacted about a replacement item they offered. I feel perhaps this was a fake reply or it's just all for show to try and make up for the horrible experience. Cool.
Reply from Embroly2025-06-12
Dear Angela,
My name is Kai, and I’m the owner of the business. I want to personally apologize for the experience you’ve had. I understand this order was meant to be a meaningful gift for Father’s Day, and I deeply regret that we fell short of your expectations.
After reviewing your order and the communication timeline, I found that the original design was close to what you envisioned. The concern you raised about adjusting your child’s skin tone to a slightly darker shade was entirely reasonable. Unfortunately, during internal communication between our customer service and design teams, your request was not accurately conveyed. This led to an incorrect and exaggerated change in the updated version, which no longer represented your child as intended.
This misstep was compounded by a sharp increase in custom orders during this period, which strained our production and support processes more than anticipated. While this isn’t an excuse, it contributed to delays and confusion that disrupted the experience you deserved.
Additionally, based on the way your message was interpreted, our support team mistakenly assumed that you were requesting to cancel the order immediately, and a full refund was issued that same day. This was a miscommunication on our part, and I’ve addressed it internally to prevent similar issues going forward.
I completely understand your frustration—not just with the timeline, but with how your concerns were handled. You trusted us with a special gift, and we failed to deliver the level of care and precision that should come with it.
If you’re open to it, I would love the opportunity to remake your order with priority handling at no cost to you. Whether or not you choose to give us another chance, please know that your feedback has helped us take meaningful steps to improve.
Warmest regards,
Kai
Owner
Stitchandbond
Oriembroly™
Custom Patch Hats, LLC
Soufeel 
Patches on Demand LLC
Petfiestas
Editorialist