Horrible quality sweatshirts **UPDATED**
Horrible quality sweatshirts, the embroidery was awful quality and when I brought my concerns to their customer service they are rude and dismissive. They offered me a 10% refund….no. I told them I do not want this sweatshirt. I am embarrassed to even gift it to my husband. There is a giant square around my picture, you can hardly tell what the picture even is, it is scratchy on the inside and the sweatshirt is dollar store quality at best. They have been arguing with me for over a week now about how it is my fault and this last email I got was either a 50% refund or they can redo it on a better sweatshirt for $20. I asked if I paid the $20 more (which I would have given them close to $100 at that point) do I get to chose the color, and approve the design first. That was three days ago. I haven’t heard anything since. Just ghosted. Horrible customer service horrible quality. Just save your money and shop locally or with a small business. This is the worst company I have ever ordered from. I have never ever been treated so horribly as a customer in my entire life. Update: have been working with someone to try and fix the issues I had with the design. Picked a better quality sweatshirt and they are listening to my design updates and making the changes asked. Much better experience than before. Will update once my sweatshirt arrives.