SHShopee★★★★★
Shopee's automatic algorithm BANNED ME
Writing this review regarding my Shopee account which I have been using since 2020 being unjustly banned/suspended and the horrid experience I had following the suspension.
I have been a loyal Shopee user since 2020 and frequent Shopee for all sorts of necessities such as phone accessories, tools for my work and imported candies.
One day in late January, I logged onto the app and found that my account was frozen due to "suspicious activities detected by Shopee's automatic algorithm" so I contacted Shopee's customer service per the instructions to unfreeze my account and was told to wait.
Within 24 hours I received a response by email, one which I deem unacceptable. The seemingly automated reply I got insisted that my account was indeed used for fraudulent activities (detected by an automated system) and would not be reinstated, and all my coins, favorite items and especially my membership status were all wiped out.
The worst part was that I had about $50 worth of incoming packages and all of them were then marked "DO NOT DELIVER" as I found out on a third party tracking website. Shopee returned those to the sender and never refunded me my money.
As if all of that was not bad enough, Shopee then issued a blanket suspension of all the devices on my home network from Shopee, all my phones & tablets all got suspended. And not only are my own devices banned, but so were those of my parents, who use their own accounts to shop on Shopee and not mine!
The whole incident was handled unbelievably poorly. From the lack of the ability to how I was essentially cheated out of $50 from my undelivered packages which were also never refunded to how I could not appeal my account to how they issued a blanket suspension on my devices all because some "algorithm" decided my account was suspicious, which they refused to elaborate on in their reply only citing "Our automatic algorithm found it suspicious", full stop.
I won't be supporting Shopee anymore after this horrid treatment. The only reason they can get away with doing this is because they are the biggest E-Commerce platform in Singapore.
I sincerely hope Lazada improves so they can topple Shopee and make them wake up and take things seriously, instead of issuing account/device suspensions based on what an automated system told them without a human to actually investigate incidents on a case by case basis.
All in all, this was a horrid experience. I don't feel respected as a Shopee user at all. They have some audacity to suspend my account and devices, refuse to elaborate and worst of all, insist their automated system is 100% correct and deny any sort of appeal insisting they are in the right.
2026-05-02Helpful 1
CACarousell★★★★★
Horrid, unhelpful, double standard admin team
I have been a Carousell user for years with my profile garnering 100+ 5* reviews and have also met lots unscrupulous users.
My latest experience comes from a user who insisted I pay and refused to accept the offer to confirm the deal. Since I could easily be scammed if he chose to block and ignore me after payment without accepting the offer, I refused to pay unless the offer was accepted.
He then told me he refused accept my offer as I had a 4.9 rating and he had a 5.0. Firstly I have more reviews, 60 for him and 108 for me in total and 3 of the low ones were from users who feel the world revolves around them. The more deals you do, the more chances to find bad apples.
In this case someone with 1 5* review is more trustworthy than me since the average is 5.0, higher than my 4.9 across 108 reviews.
So when I said he was paranoid, he reported me and Carousell sent a warning which I disputed and they doubled down on about how saying things offensive, indecent, threatening or profane etc.. are cause for a warning. Which to me means anyone can report anything as long as they do not like it, which means I should also report people who say things I hate to hear regardless if they are objectively offensive or not. It is so ridiculous!
All I said was he was paranoid. How is that being offensive?
This is on him not liking what I said, a case of being subjective.
I blocked him and when I did so he used another account to harass me further and Carousell did not suspend an account despite stating everyone is only allowed to own one account!
Other incidents can be listed too. A user sold me an iPhone with a very subtle crack which only was seen under certain lights and when I reported this user, He got away scot free and I was brushed off by admins saying I should have looked at it better. Really? He lied in his listing with no cracks as the hairline crack was only visible under certain lights so why must I bear the loss by being conned into buying a damaged item?
And how another user wanted me to go down to his place in the West for a $3 discount and I said he was crazy, and one where I was incessantly messaged by a user begging for a job which I told him to get a part time job in FnB if he was so desperate. Again, I got an email warning for both for offensive behavior. If this is offensive I would love to see what they classify using profanity as, since I have gotten such profane messages from users.
Then there is the case of Carousell coins. I have seen so many users make duplicate listings with coins and guess what? They go untouched!
Yet my listings for two different mascot costumes were deleted citing duplicates. So the admin team is removing listings on their basis and not seeing what is a duplicate and what is not! And seeing paid users able to break rules irks me and makes me feel Carousell only respects paid users! Since Carousell Coins expire, why should I buy them? Let me keep my free listings and wait for buyers.
Lastly I want to address the admin team and how they always double down on their decisions. I reported a user with 5 identical listings and nothing was done, yet thrice, users reported me for saying things they did not like (Which were nowhere near offensive) and I got warnings. If this is how I was from the start I would not have 105 5* reviews and 3 bad reviews.
The admin team needs to investigate and not issue warnings and suspensions based on one side because whoever reported them is usually doing so out of spite, as in my case when saying a user is paranoid for saying I am very untrustworthy, him ignoring 100 5* reviews in favor of a 1* review from a very demanding seller refusing mail, courier or dealing ONE train stop from him, making me take an hour long bus ride to his convenience, it speaks a lot about the value of that 1* review that I am somehow hard to deal with, when he is the one demanding I deal to his convenience without making any concessions and being rigid.
The aforementioned user who saw this review said I was untrustworthy them tried making me pay without accepting the offer, now that is dubious and violates the site rules, yet him doing so AND harassing me AND using two accounts to do so goes unpunished, it is no wonder they have tons of bad reviews.
I am so sick of Carousell‘s complacency as they are the only online marketplace in Singapore and the only reason why I am using them. Should a competitor come along, I will be leaving without any hesitation, all they care is income from ads and sale of Coins, and if you do not pay for an ad or buy Carousell Coins, Do not expect them to value you.
And the “admin team” looks to be powered by Artificial Intelligence with the same generic responses.
And it is likely what deemed me offensive, and if a human were to look, it would see I was not offensive!
I have also published a video over my sour experiences given I want it and how Complacent Carousell is to be widely known
2025-03-16Helpful 3
