Denied booking vacation
In January 2024, I purchased a travel package from Monster Reservation Group for $549 that included 27 days of travel. I have only used 5 of those days. When I called to book another vacation using my remaining days, I was told that my package had been canceled because I had supposedly disputed the original $549 charge with my credit card company and reported it as fraud. This is incorrect. I asked Monster Reservation Group to provide evidence that I had disputed the $549 charge, but they were unable to provide any. I have contacted American Express twice, and they confirmed that no dispute was ever opened regarding the $549 purchase. There was a separate issue involving a $323 charge around June 2025. An agent contacted me about a vacation package to Puerto Plata. I explicitly told the agent that I did not want to purchase the package, yet my credit card was charged $323 anyway. I contacted Monster Reservation Group three times regarding that charge. Each time, I was told the $323 would be refunded. Despite those assurances, the refund was never processed. After giving the company multiple opportunities to correct the issue, I disputed that specific $323 charge with American Express to recover my money. That $323 dispute was entirely separate from the $549 travel package purchased in January 2024. I am now being told that my original $549 package, with 22 unused travel days remaining, was canceled because of a dispute that American Express confirms was never filed against that transaction. I have made every reasonable effort to resolve this directly with Monster Reservation Group. I am requesting that the company either provide documentation showing that the original $549 charge was disputed or immediately reinstate my package with the 22 travel days I have remaining