Monster Reservations Group is home of the 90 Day Priority Booking Notice which means with proper notice we can guarantee your dates or your money back!We are able to do this for you through our vacation and fractional ownership marketing efforts around the country. Please spend some time browsing through our different locations. We believe you will be amazed with our selection of quality accommodations in beautiful tourism areas. We are looking forward to booking your next vacation soon!
Is Monster Reservations Group legit?
Monster Reservations Group (monsterrg.com) has a 4.6 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, patient, and professional when answering detailed questions about various vacation packages. People note that friendly representatives go out of their way to make the reservation process smooth and easy to understand from start to finish.
However, some reviewers noted difficulties regarding booking restrictions, long phone wait times, and trouble securing desired dates during peak holiday periods. Consumers also mentioned that reaching customer support could sometimes require extra patience due to unexpected delays or communication hurdles when trying to resolve issues.
Auto-generated from all reviews of this business. For reference only.
Thank you to Tiffany Fimiani, she was an excellent representative of the Monster Reservation Group and she did a quality job helping me get booked and situated with a wonderful trip to Eastern Tennessee. She also did a superb job advocating for me and helped me rectify a problem I had with my original Monster membership. She was extremely polite, very well spoken, listened attentively, and represented the Monster brand in a splendid manner. If you call, I hope you get her; you will be well taken care of. Cheers! Joe - Virginia Beach, VA
Brvon Reid, skip his service. Ask for another agent. I dont believe he was really hearing and listening to my concerns because I had to keep repeating myself and hes very inconsiderate of other people not only that it seems like hes rushing to get what he say across without concern for the customer, feel rushed to look at what he has to offer in booking my trip and it was nothing that I am interested in going to. Not pleasant to work with at all.
Reply from Monster Reservations Group2026-09-04
We’re sorry to hear that you felt rushed and unheard during your conversation with Brvon. Every guest should feel listened to and given the time to explore options that actually fit what they’re looking for.
Please email [email protected] so our Guest Resolutions team can review your experience and assist further.
My wife and I are looking forward to booking a trip soon, and our experience with Monster Reservations Group has been wonderful so far. I spoke with Misty S., who was incredibly helpful and patient. Misty answered all my questions clearly and provided a lot of reassurance during the booking process. I am lucky to have had Misty on the phone. The level of customer service was top-notch, making the whole experience smooth and stress-free. Highly recommend their team.
Nicole F. was fantastic just now on the phone. I typically hate calling call centers like this because the people don't fully understand what I am asking and I can barely understand them. This time, the call took less than 2 minutes to get what I needed accomplished, and Nicole was pleasant and perfectly understandable!
Monster Reservations Group made the entire vacation planning process completely effortless! Their customer service team was incredibly helpful and patient, taking the time to answer all my questions and guide me through every step of the booking process.
What impressed me most was the fantastic variety of location options available. Whether you are looking for a relaxing beach getaway or a bustling city stay, they have incredible properties to choose from. Booking was smooth, simple, and stress-free. I highly recommend Monster Reservations Group to anyone looking for great travel options and top-notch service!
When they sold us the package they never mentioned nor see it in writing that you have to wait 6 months if you wanna book another trip domestically. Highly disappointed
Reply from Monster Reservations Group2026-09-01
We’re sorry for the frustration and understand why learning about a booking restriction after purchasing would be disappointing. We’d like to review your specific package and what was communicated at the time of purchase regarding future domestic travel. Please email [email protected] so our Guest Resolutions team can look into this and provide clarification.
this was a complete scam! DO NOT GIVE THEM ANY MONEY!!!
Reply from Monster Reservations Group2026-09-01
We’re sorry to hear you feel this way. We take concerns like this seriously and would like the opportunity to review what happened with your specific experience. Please email [email protected] so our Guest Resolutions team can investigate.
KELCEE CUEVA was very helpful and answered all of my questions. Very friendly and fully understandable. She explained everything that I didn't understand about the reservation. Although the results were not to my liking, she provided me with information to take my next step.
My mother received a call from Monster Vacations this morning, just one week after my father passed away. She politely explained the situation and asked that they stop calling because she no longer wished to receive their solicitations.
Instead of responding with empathy or simply respecting her request, the representative told her that she could “still travel.” At a time when our family is grieving such a devastating loss, that response was incredibly insensitive, callous, and completely inappropriate.
There is a time and place for sales, and this was neither. Basic compassion and professionalism should come before making another sales pitch. The representative should have immediately expressed condolences, apologized for the timing, and honored her request to stop contacting her.
This experience left our family shocked and disgusted. Based on how my grieving mother was treated, I would never recommend doing business with this company. I sincerely hope they provide better training to their staff so that no other family has to experience this kind of heartless interaction during one of the most difficult times of their lives.
Reply from Monster Reservations Group2026-08-31
Corey, we are very sorry for your family’s loss and for the way this call was handled. Your mother’s request should have been met with compassion and immediately respected, and we understand why the response you described was so upsetting. Please reach out to [email protected]
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