Monster Reservations Group is home of the 90 Day Priority Booking Notice which means with proper notice we can guarantee your dates or your money back!We are able to do this for you through our vacation and fractional ownership marketing efforts around the country. Please spend some time browsing through our different locations. We believe you will be amazed with our selection of quality accommodations in beautiful tourism areas. We are looking forward to booking your next vacation soon!
Is Monster Reservations Group legit?
Monster Reservations Group (monsterrg.com) has a 4.6 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-09-06.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, patient, and professional when answering detailed questions about various vacation packages. People note that friendly representatives go out of their way to make the reservation process smooth and easy to understand from start to finish.
However, some reviewers noted difficulties regarding booking restrictions, long phone wait times, and trouble securing desired dates during peak holiday periods. Consumers also mentioned that reaching customer support could sometimes require extra patience due to unexpected delays or communication hurdles when trying to resolve issues.
Auto-generated from all reviews of this business. For reference only.
What people say
P
Paul West · 2 reviews · Experienced 2026-07-30 ·
★★★★★
I called Monster Reservations today…
I called Monster Reservations today regarding an inadvertent charge that occurred during initially purchasing the primary vacation package earlier this month.
Dione Tomporowski refunded the inadvertent charges and was very professional while doing so.
I'm very excited about the package that I purchased and look forward to taking these vacations in the not so distant future. Thank you Dione for correcting the initial error. Your customer service is refreshing.
In addition, I rated 4 stars, because I haven't taken any of the trips yet. Once I take the the initial vacation, I'll increase my rating to 5 STARS because this was an AMAZING VALUE for the packages purchased.
Reply from Monster Reservations Group2026-07-31
Thanks for your feedback
R
Roy Vabuena · 3 reviews · Experienced 2026-07-29 ·
★★★★★
Alison Williams is such a darling
Alison Williams was such a welcoming guest service representative. She walked me through the process of rebooking process lickity split, and she's extremely friendly and welcoming. Looking forward to my stay. Hope yall have fun!
Reply from Monster Reservations Group2026-07-30
Thank you!
C
Charlette · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Customer service wa excellent
Customer service wa excellent. He was very polite and helpful
Reply from Monster Reservations Group2026-07-30
Thank you!
h
heather miller · 2 reviews · Experienced 2026-07-24 ·
★★★★★
WFUL
WFUL - DON'T LET THEM TALK YOU INTO ANYTHING EXTRA! They "sold" me an additional vacation package (or at least that's what I was told) that included : all inclusive, 6 nights/7 days, no presentation, reservation protection where I could cancel or change up to the day before, and no hold time when i call. Come to find out... they don't even have such a thing as 6 night/7 day, the only all inclusive option is out of the country, I was on hold for 14 min, and the only thing i technically paid for was the reservation protection - - I did not get another vacation. They switch you from person to person to person many times to try and keep selling you things and confusing you. The original vacation I did didn't even give me the hotel I chose, put the reservation under the wrong name, and gave me the wrong hotel address. The hotel I didn't even choose had zero hot water for the entire 4 nights I stayed there. These people on the phones are very good at what they do in scamming people and being sneaky - watch out, there are much better time share companies See less
Reply from Monster Reservations Group2026-07-30
We are deeply concerned to hear about your experience, as providing excellent service is our top priority. We would like to address this matter immediately; please reach out to us directly at [email protected] so we can investigate and resolve these issues for you.
C
Cindy · 5 reviews · Experienced 2026-07-29 ·
★★★★★
I had the pleasure of speaking with…
I had the pleasure of speaking with Gracey today. Unfortunately, we weren't able to schedule because of the time frame between using the trips we have available.
Gracey was very polite and as helpful as she could possibly be. Ty Gracey for your patience and kindness.
Reply from Monster Reservations Group2026-07-30
Thank you!
E
Eric Ordoñez · 1 review · Experienced 2026-07-27 ·
★★★★★
Zachary Belica provided me with outstanding customer service.
Zachary Belica provided me with outstanding customer service. Upon signing up for a great deal, Zachary provided me many options to take advantage of the wonderful opportunities that Monsterrg provided; however, when I was able to prove I made a mistake by signing up he was able to grant me a full refund. I will most likely sign up again in the future due to this kind of customer service. Thank you again Zachary!!
Reply from Monster Reservations Group2026-07-28
Thank you!
M
Marilyn · 7 reviews · Experienced 2026-07-27 ·
★★★★★
Thank you Casey for my refund.
Unfortunately I was sold a package that was not accurate in terms of what was promised. And the phone number given to me by the seller has been discontinued. I paid $1488 and was quite upset. I didn't trust the company. I wanted my money refunded. Happily I got Casey Davis on the phone (after several earlier attempt thay had me holdig for 20+ minutes) and he understood my feelings and concerns. I got my money refunded after a very pleasant exchange.
Reply from Monster Reservations Group2026-07-28
Thank you!
J
Jay UU · 1 review · Experienced 2026-07-26 ·
★★★★★
Professional and knowledgeable.
Tyler Brooks was very professional and knowledgeable, I appreciate him very much for that. Tyler made it as quick and easy to get through the necessary information. I am excited for our upcoming vacation. I do have one issue...it took over 20 minutes on hold to be assisted by this wonderful representative. Tyler prepared me to be finalized by Candice another patient and knowledgeable representative. To monster reservations group I say...get more representatives like Tyler Brooks to cut the on line hold times.
Tyler Brooks from Monster Reservations Group helped book the vacation in Williamsburg, VA. His service is great, and I hope this will help me get the best vacation with my family two weeks from now
Reply from Monster Reservations Group2026-07-27
Thank you!
M
May Alirad · 1 review · Experienced 2026-07-13 ·
★★★★★
Best customer service EVER!!!
We called Monster Reservation to ask about booking a vacation. Shaunte Wadsworth was very knowledgeable, down-to-earth, friendly, and went above and beyond. She was able to get us an extra night at no additional cost. Shaunte even took the time to answer all of our questions and stayed on the phone with us for an hour to make sure we felt comfortable before making the purchase. Thank you so much, Shaunte, for the exceptional customer service! We ended up booking our vacation to Punta Cana, DR over Thanksgiving Break and are looking forward to taking some time away for our girls' trip. Thank you again, Shaunte! Best customer service EVER!!!
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