Monster Reservations Group

Bevon Reid at Monster Reservations…

Bevon Reid at Monster Reservations Group was a pleasure to work with from start to finish. Professional, patient, and genuinely responsive throughout the entire process — every question I had was answered clearly, and he took the time to make sure I had all the information I needed before making any decisions. What stood out most was the level of customer service. Bevon followed through on everything he said he would, kept communication consistent, and never made me feel rushed or pressured. That kind of attentiveness is rare these days, and it made the whole experience easy and stress-free. If you're considering booking through Monster Reservations Group, I'd absolutely recommend asking for Bevon Reid. He represents the company well and clearly takes pride in delivering top-tier service. Thanks again, Bevon — appreciate everything!

Israel cruz was amazing patient caring…

Israel cruz was amazing patient caring thoughtful and did everything he could to help

I called into Monster Reservations…to inquire about gifting a friend a vacation package

I called into Monster Reservations Group today to inquire about the process for gifting a personal friend of my wife a nice little travel package. Cameron was very accommodating in providing me some great vacation options for my wife's friend and her situation. Cameron was high spirited and very energetic!

If I could leave zero stars

If I could leave zero stars, I would. On July 29, 2026, we (foolishly) responded to a Facebook ad for a reservation for a vacation we have planned to take. I entered the dates and paid a $79 fee (plus taxes – total was $84). I was told to call to confirm and activate the reservation and did so. Was given a high pressure, too good to be true sales pitch and bought the full vacation package with insurance – total was $698. I was assured the original reservation was booked. I received a text message on July 30 to call in and confirm the reservation and did so again. That person said that since we bought the package, we were booked for the vacation. I did not receive an email confirmation, so I called again on July 31 to verify. On this day, I was told that we did not have anything booked and that nothing was available for that week. I asked about the original fee paid to make the reservation – since I paid, why wasn’t it booked? This interaction tells me that this vacation package is merely a scam to separate you from your money and that, even thought we were told there are no blackout dates, if they can actually book a vacation for you (I doubt they can) it will never be available for the dates you want. We were told blatant lies during the sales pitch – we asked about specific locations/trips that we were told were available that are not listed in their catalog. This appears to be a fraudulent organization and I recommend that everyone should steer clear of them. And remember – if it sounds too good to be true, it is.

Mykahl was amazing!!!

Latonya was very helpful in answering…

Latonya was very helpful in answering all of my questions. Super excited for our stay in Seattle!

Cameryn, my customer support representative…

My customer support representative Cameryn was so awesome! I called to check on the status of my packages because I was concerned they may have expired or be expiring. Cameryn was so friendly and patient, she went through my packages with me and sent me a flip book to look over different destinations.

Hopefully you’re lucky enough to engage…

Hopefully you’re lucky enough to engage with Bevon Reid. Very polite and very professional. Answered every question throughly. I failed to mention his name in my previous review. He’s worthy of a mention.

Donna was very helpful and patient…

Donna was very helpful and patient while working to get me the best available location and dates for a long weekend stay in New Orleans.

I had an issue with Monster

I had an issue with Monster. Kino… Resolution Specialist reached out to me. She was very professional in addressing the issue and resolved the matter. Thank you again Kino.. I really appreciated your follow up and our conversation today!!

Alison was fast,friendly

Alison was fast,friendly, and efficient

Max did a great job answering my…

Max did a great job answering my pluthera of questions! He was a pleasure to work with.

Great service nice lady found a place…

Great service nice lady found a place last minute

Appalled with lies related to booked stay, but great assistance from first-level assistants!

I had FANTASTIC help and support from Cameryn on Thursday, 7/30, as well as from Delshun (spelling?) on 7/28. I am relatively new to the MRG, and had several question which Delshun answered with so much patience and clarity! I also needed to make my first package booking - needing a specific place due to a wedding taking place. He booked us at the Spinnaker resort (Waterside) - gave me the address, read some of the amenities available, short walking distance from the water, pet free, etc.etc. So, I was very pleased. However, when I received confirmation of our booking (the next evening), I saw that we had been booked at the Hampton Inn - which is right next to the airport, is 2 miles away from any water/beach, definitely not in a walk-friendly area, and has minimal amenities (compared to the Spinnaker)!??? I was furious, because I had been openly and blatantly lied to! Why tell me where I'm booked at and then it changes a day later - and NOT an upgrade, but a downgrade ???? I was furious when I called the so-called VIP priority line and spoke with Cameryn. She was truly absolutely wonderful and tried her best to get us away from the airport ! But, she was unable to - and explained that the developer placed us at the Hampton Inn and it's their decision, etc etc. My question remains: How can you tell me I'm booked at the Spinnaker, and then give the "power" of where I finally end up staying in the hands of the developer - who then put us miles away from the water and right on the doorstep of the airport?? Basically, you've just shown me that you have the audacity to charge me for "vacation packages", lie to me about where I am actually being booked into, and then tell me it's out of your hands???? Your sales people brag about having hotels/resorts "all over the world", but actually that seems to be only in theory. Ironically, the verifier for this booking (Carly?) said she would see what's available in Madeira, Sicily, Azores, Croatia & Albania. I am now definitely NOT counting on Monster reservations to book me at any of their so0called resorts, because the "developer" might decide to put us up in a hole somewhere else -- and monster reservations just throw up their hands. Because they can. Because they've already taken my money for the packages we bought, as well as the payment for this reservation!!! ... Better not book a cruise with you guys either because we might end up in a dingy on the ocean somewhere. I am appalled and very angry at myself for falling for this marketing scam; thinking we'll have some quality time in a decided-upon resort/hotel!

The representative was very polite and…

The representative was very polite and answered all of my questions and concerns. I requested that I receive my confirmation via email. Renesia sent my confirmation via email as promised. Apologies if I misspelled her name.

Del Shaun was very patient

Del Shaun was very patient, honest and transparent with me. He processed my refund and didn't lose patience with me at all. That is rare to find having autism

Looking over my reservations

Garrey S. was very helpful explaining about my plan and reservations for my trip to Gatlinburg. Answered my questions.

Johnathan was helpful.

Kino Williams, Monster to the rescue

I had an issue with one of the time shares under RCI Carpediem Roma and complained to Monster about it. Monster advised me to contact their Resolution department. Kino Williams contacted me about the issue and was extremely sweet and helpful with the problem. She’s setting up something to make up for less than great time. I told her I’ve been happy with Monster in the past and this last trip floored me. People watch out when booking overseas and a timeshare that independently own. Kino has gotten nailed too. Also if you run into this please let Monster know so it doesn’t happen again. They can’t fix it if they don’t know. Thanks again Kino.

Clarifying a credit card charge from Monster…

Found a credit card charge from Monster on my monthly statement. Called to ask what it was after I put in dispute. Found that Monster had rescinded the charge. Jasmin explained what had happened and it was an annual "white glove" charge. You cannot log into a personal account on Monster to see what remains of your vacation package. They make you go through a Reservations representative whose purpose is to get you to make a reservation. Jasmin wanted to help me make a reservation, however, I had to disappoint her because I cannot plan that far ahead. She did send me a copy of my original "welcome letter" to show what I had purchased to help me plan.