Monster Reservations Group is home of the 90 Day Priority Booking Notice which means with proper notice we can guarantee your dates or your money back!We are able to do this for you through our vacation and fractional ownership marketing efforts around the country. Please spend some time browsing through our different locations. We believe you will be amazed with our selection of quality accommodations in beautiful tourism areas. We are looking forward to booking your next vacation soon!
Monster Reservations Group (monsterrg.com) has a 4.6 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, patient, and professional when answering detailed questions about various vacation packages. People note that friendly representatives go out of their way to make the reservation process smooth and easy to understand from start to finish. However, some reviewers noted difficulties regarding booking restrictions, long phone wait times, and trouble securing desired dates during peak holiday periods. Consumers also mentioned that reaching customer support could sometimes require extra patience due to unexpected delays or communication hurdles when trying to resolve issues.
Auto-generated from all reviews of this business. For reference only.I had the pleasure of speaking with AISHA GUDGER. She was very friendly and polite. Unfortunately, at this point, she was not able to book my holiday for February. The dates for February have not become available to see. Aisha advised me to try again next month. Fingers crossed. Once again ..... Aisha Gudger sounds a lovely lady.
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Great service from Kelsee, answered all of mine and my daughters questions although we did not book today, it wasn’t there faults we were looking for May 2027….. I Can’t wait to book my next vacay with her tee-hee 🤠 I wish we could speak to her directly……..
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Mellisa L was very informative & very patient, being a 70 year-old senior citizen. I’m not very updated on all the new technology, but she helped me kindly and patiently. I enjoyed her great service. I appreciate her kindness and her attitude. We need more people like her.
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Joann was extremely helpful when I called to ask questions about the resort!
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The customer service from Joann was brilliant! I have travelled with MRG multiple times and they truly deliver.
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Thanks to Mr. Martrize Washington I really enjoyed myself making this reservation and would like to wish him a happy birthday
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Jonathon Heap was very helpful. His customer service was exceptional and very helpful.
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Amazing person she answered all my questions Thank you Tiffany
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We scheduled a vacation in August and paid for it in March. We were charged $863.58 for the 7 night stay. When we arrived we were told that we owed $$161.00 more for a RCI Resort fee that Monster Reservations charges, and $84.00 for parking. And, if we used a credit card to pay, were would be charged 2.9% more! We called Monster, and they said they would check the transcript to see if we were told about the charges. Jamil came back on the line about 3 minutes later and said she, and her supervisor could not find the transcript, so we would just have to pay the additional fees. As I argued the point that it was not my fault they could not find the transcript, she did offer to add another trip on to my package, but I told her that did not fix the problem of needing $245.00 in cash or debit card right now, nor did I want to risk being in this situation again! She ended the call saying she could do nothing to help this situation. We ended up paying $158.37 per night for this vacation with the additional fees. As we looked at booking this same resort and room, on the same days, we could have booked it for as low as $58.50 per night. So, not only did we get scammed into thinking we were getting a good deal, we were put in a bad situation with additional costs we did not plan for. I should have checked reviews on Monster, because I see others have had this same issue. BEWARE!!
We’re sorry for the frustration this caused, especially after arriving at the resort and being faced with additional fees you were not expecting. We also understand why being told the call transcript could not be located would make the situation even more concerning. Our guest resolutions team will assist you. Please reach out to [email protected]
It was great Christapher Hindman handle all my questions with professionalism and great information.
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Kailey M was very polite and helpful. She understood my concern and was able to help!
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This company is a complete scam.They keep promising all these awesome deals which cost more money and never follow through. They have a good rating because they run a 5 star compation for the staff. So you are rating the agent you talk to not the company. Do not waste your money STAY AWAY From this company
We’re sorry to hear that your experience left you feeling this way. We take concerns about pricing, promised benefits, and what was ultimately delivered seriously, and we’d like the opportunity to review the specifics of your account rather than speculate publicly. Please reach out to [email protected]
I had a great experience talking on the phone trying to book a surprise birthday for my wife with Gina Ferraro. She help me to find the perfect place to take my wife I would use her again if I could
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Jonathan Heap was super helpful.and made my booking super easy. I am grateful . He encouraged us to live our life to thr fullest. So keep him around. He def will go far and has a way of making people feel good about their decisions .!
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Robert F. was extremely helpful in answering all of our questions regarding the vacation packages that we had purchased. He was extremely knowledgable of the ins and outs of the program, and suggested ways in which we could save even more money. He was able to give us a price breakdown on our upcoming cruise to Alaska for our 25th Wedding Anniversary.
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Had great customer service felt like I was in good hands.
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Kristine was very pleasant and polite. informative and very helpful with my reservations. great support.
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My experience was awesome I got what I was looking for at an affordable price and my assistance Saleema G was wonderful She had a scene of humor I could appreciate and professional approach to places I never would have thought I’d want to visit
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Bevon was positive, helpful, and fast.
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Hey francis was able to cancel my reservation and also all my questions and he helped me out a lot.
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