Monster Reservations Group is home of the 90 Day Priority Booking Notice which means with proper notice we can guarantee your dates or your money back!We are able to do this for you through our vacation and fractional ownership marketing efforts around the country. Please spend some time browsing through our different locations. We believe you will be amazed with our selection of quality accommodations in beautiful tourism areas. We are looking forward to booking your next vacation soon!
Monster Reservations Group (monsterrg.com) has a 4.6 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, patient, and professional when answering detailed questions about various vacation packages. People note that friendly representatives go out of their way to make the reservation process smooth and easy to understand from start to finish. However, some reviewers noted difficulties regarding booking restrictions, long phone wait times, and trouble securing desired dates during peak holiday periods. Consumers also mentioned that reaching customer support could sometimes require extra patience due to unexpected delays or communication hurdles when trying to resolve issues.
Auto-generated from all reviews of this business. For reference only.My husband wanted to cancel initially, because we couldn’t find our dates in Cabo called in and caliya was so patient and kind and understanding and helped us out totally switched our minds I only want to speak with her everytime I call.
Thank you!
Athan was knowledgeable, patient and professional. Great customer service skills, ready to make the booking process easier.
Thank you!
I appreciate Troy's honest feedback and around booking my trip when needed. Super friendly and thorough.
Thank you!
Brianna Brown helped me with my booking to Punta Cana, with enthusiasm and professionalism. she made me feel good about my choice. Highly recommended.
Thank for your feedback
Abisai was able to help me set up my account and confirm my activation over the phone. He was friendly and helpful, and I'm looking forward to being able to set up my vacation at a later date.
Thank for your feedback
Called in to address an issue with the Monster cruise service. Sara H. was extremely helpful and provided outstanding customer service. I was prepared to have a less than ideal experience and happy to say working with her was great. She fixed the issue and informed me of additional services I was not aware of or had forgotten were available.
Thank you!
Miko is very courteous and knowledgeable. She took her time to answer my questions.
Thank you!
Francis was really great with his customer service and I hope that tomorrow we can finish our booking
Thank you!
Caliyah was so extremely helpful. She took the time to accommodate me and satisfy me needs. Thanks Cali.
Thanks for your feedback
Would have give …. star overall because of many complications but finally thank you to Sara Hodges who finally help me soart everything out and get my trip together
Thank you!
Working with Caleb trying to book our mini vacation to Galveston at an outstanding price! Very helpful
Thank you!
After the automated robot caller stumbled spoke with Rolanda and she confirmed my reservation very effectively and efficiently.
Thanks for your feedback
Be careful with Monster Reservation Group, especially with these time share packages, they never tell you about all the charges for different reasons.
We’re sorry to hear you feel the costs associated with your vacation package were not clearly communicated. We want our guests to understand what to expect, and we’d appreciate the opportunity to review your experience and the specific charges you encountered. Please email our Guest Resolutions team at [email protected] so we can look into this with you directly.
Wish I knew how to rate. AshleyW was very knowledgeable, efficient and friendly. Reservations completed in a flash. Then she asked me to hold online for verification. After 40 minutes of "a team member will be with you shortly", If I hadn't left my card number, I would have hung up ages ago. 50 minutes..., Well.... verification came on about minute 52 and could not find the submit button? (yea , im confused too). After sometime she said they, the verification team would have to call me back. They never did. Do I have a reservation? Did my card get charged. No Idea , and I thought everything was great, but no call no email. So I get to make another phone call and repeat the process. I thought only the outbound callers were sleazy... I hope to be satisfied soon. But so much for building trust.
Thank you for recognizing Ashley W. We’re glad to hear she was knowledgeable, efficient, and friendly while helping with your reservation. We’re sorry the verification process that followed took so long. A 50+ minute hold is understandably frustrating, especially after such a smooth start to the experience. We appreciate you taking the time to share this feedback and will make sure it is passed along to the appropriate team.
I had so many questions and Mykal answered them all and then some, never getting impatient with me once! Thanks so much!
Thank you!
Bevon Reid was very helpful in helping me get my reservations fixed and updated to the resort of my choice.
Thank you!
I was totally misled by a survey that I checked to get a four day three night stay at Oceanside. After doing everything that they said was necessary and going further in depth with other vacations that I originally agreed to, it wasn’t until I paid for everything and then went to make the reservation and I was told that I did not qualify. It was a total waste of time and energy and frustration. Thankfully, when I called back and talked to Kristine, she totally took care of me and refunded my money. Everyone else just hung up on me and did not want to be bothered.
Thank you for sharing your experience. We’re sorry for the frustration and disappointment surrounding the qualification process, especially after the time you invested trying to complete the reservation. We’re glad Kristine was able to step in, resolve the issue, and process your refund. We’ll be sure to share your recognition with her. We also appreciate your feedback regarding the earlier interactions, as guests should feel supported throughout the process, not dismissed. Please reach out to [email protected] for further assistance
August 26, 2026 I called Monster Reservations with some serious hesitations about my upcoming birthday trip to Sedona, Arizona after seeing a 3.5-star rating online. Montague answered my call and completely put my mind at ease. He stayed on the phone with me for 30 minutes, patiently walking me through the resort’s features and reassuring me that all the specific amenities I was looking for were right there. He even took the time to explore alternative options with me just to make sure I felt 100% confident in my choices. He was exceptionally kind, thoughtful, and never rushed me. Thanks to Montague, I hung up feeling genuinely excited for my birthday weekend! He also took care of my billing issue with my initial call also was initiated because I was billed $169 for a trip that I did not book with no negative feedback!
Thank you!
Got great deals with this company already went to Cancun, st’ Thomas and planing my next ne to Puerto Rico with them. Jonathan heap was a great help to facilitate our next trip.
Thank you!
Mykal was very polite, pleasant and professional. He understood my concern, brought light to my unknowns about my purchase. Very knowledgeable. Made this experience less stressful. Mykal was definitely very helpful. If I have to call back for any other reason, I hope I am able to talk to Mykal. : ) : )
Thank you!
Booksi 3.0
Vacationdealhub
Trade Show Travel Company
Endlessluxury
Testlibrary
Surveyboss
UltimaPeak3.8
Bark210 reviews matching
