I have just made reservations for two…
I have just made reservations for two trips and Mykal was helpful in explaining the four additional travel locations accommodations for package.
Reply from Monster Reservations Group2026-08-07
Thank you!
About Monster Reservations Group
Data updated- Website
- monsterrg.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 210 reviews
- Replies to negative
- 88% (15/17)
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About this business
Monster Reservations Group is home of the 90 Day Priority Booking Notice which means with proper notice we can guarantee your dates or your money back!We are able to do this for you through our vacation and fractional ownership marketing efforts around the country. Please spend some time browsing through our different locations. We believe you will be amazed with our selection of quality accommodations in beautiful tourism areas. We are looking forward to booking your next vacation soon!
Is Monster Reservations Group legit?
Monster Reservations Group (monsterrg.com) has a 4.6 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, patient, and professional when answering detailed questions about various vacation packages. People note that friendly representatives go out of their way to make the reservation process smooth and easy to understand from start to finish. However, some reviewers noted difficulties regarding booking restrictions, long phone wait times, and trouble securing desired dates during peak holiday periods. Consumers also mentioned that reaching customer support could sometimes require extra patience due to unexpected delays or communication hurdles when trying to resolve issues.
Auto-generated from all reviews of this business. For reference only.What people say
Cali from Vegas was great
Cali from Vegas was great. She made sure I was satisfied with my reservation. Mark
Reply from Monster Reservations Group2026-08-07
Thank you!
Katie P was very helpful and got…
Katie P was very helpful and got everything handled for me. Thanks!
Reply from Monster Reservations Group2026-08-07
Thank you!
Poor overall comunication
The e-mail that the manager Jenifer sent me was not for her office, Jamine was pleasant but could not answer my problem. I would be professional for whoever I am speaking to and expect to be given good return contact information for I feel like I was/am being given the run around. Jasmine was as good as she could be but the communication overall is poor with Monster.
Caleb Williams was excellent
Caleb Williams was excellent. He explained everything very well and he was very helpful in helping us to find the perfect vacation on the dates and location that we requested. We were very happy with his service!
Reply from Monster Reservations Group2026-08-07
Thank you!
Great customer service I spoke with…
Great customer service I spoke with christen and she was an amazing person to speak with thank you for all ur service
Reply from Monster Reservations Group2026-08-07
Thank you!
We had made a first time reservation…
We had made a first time reservation and were scheduled to do a presentation. We had to pay $150 deposit which we will receive back upon arrival. When verifying our transaction, the gentleman states there is a $169 charge for "White Glove Services" in six months and then yearly after that. We did NOT agree to that, but he said we already had with the booking agent and it cannot be changed. Our credit card had a charge of $354.09. What??? I called Monster and they stated all calls are recorded. A supervisor was not available and someone would be reaching out to us in 24-48 hours. 48 hours passes. We do not hear anything. I call back and the lady states we can put in another request and it will be another 24-48 hours. I said that was unacceptable. I then called Guest Services Specialist and spoke with Montague Evans. This young man was over the top helpful. I assume he listened to the call when we made our reservation and did note that we did not agree to the "White Glove" services and we were refunded $169.00. Montague took the time to listen to the call and admitted that they were wrong and then made it right. The two previous associates just wanted to have us wait 24-48 hours x 2. Thank you Montague for a great experience. Monsters is blessed to have you!!!
Reply from Monster Reservations Group2026-08-07
Thank you!
Garrey was patient and professional and…
Garrey was patient and professional and answered all of my questions
Reply from Monster Reservations Group2026-08-07
Thank you!
Beau Clark was great
Beau Clark was great. Took time out to research for me. Very friendly and pleasant. Helped me with options for my vacation coming up in January.
Reply from Monster Reservations Group2026-08-07
Thank you!
Shaunte Wadswoth was a great help
Shaunte Wadswoth was a great help. When I get ready to book , I hope I will get her to help me. She helped me find dates in South America. Thank you
Reply from Monster Reservations Group2026-08-07
Thank you!
Caleb Williams is exceptional
Caleb Williams is exceptional. He went above and beyond to make sure my travel needs were met!
Reply from Monster Reservations Group2026-08-07
Thank you!
I had questions about rebooking a…
I had questions about rebooking a previous reservation. had the pleasure of speaking with Rene who in my opinion was very professional and helpful in answering my questions. Sylvester.
Reply from Monster Reservations Group2026-08-07
Thank you!
Cameryn Reaves at Monster
Cameryn Reaves at Monster Did a great job of helping me get my vacation booked!!
Reply from Monster Reservations Group2026-08-05
Thank you!
Cali from Vegas was a huge help when we…
Cali from Vegas was a huge help when we called Monster to understand what our package includes. We're now planning a dream vacation! We've booked a couple of trips through Monster and every interaction with the Moster team makes you feel like a VIP.
Reply from Monster Reservations Group2026-08-05
Thank you!
the waite on phone was long but the…
the waite on phone was long but the customer service was great Isrial Cruz was helpfull and had a great attitude definitely one of the best customer service experiences I've had in a long time. Thank You.
Reply from Monster Reservations Group2026-08-05
Thank you!
Don’t use monster or Capital Vacations
Don’t use monster or Capital Vacations. They are deceptive
Reply from Monster Reservations Group2026-08-05
We are very sorry to hear that your experience did not meet your expectations. We would like to address your concerns as quickly as possible; please reach out to our team at [email protected] so we can investigate this further.
Israel was so helpful and…
Israel was so helpful and knowledgeable;lagable he helped me find locations in Southeast Asia and the US. He was friendly and very helpful. If you get him you will have first class help from someone that really caers about you
Reply from Monster Reservations Group2026-08-05
Thank you!
Kailey McClellan is one of Monsterrg's BEST!!
What started off as a disaster was mitigated by Kailey McClellan! When I originally purchased my vacation package online, I called the company to find out if they were a timeshare and was told they were not. Fast forward two months... I was told I had to book a "free" vacation and take a timeshare presentation/tour before I could book the vacations I had purchased. That turned out to be a mess, and the "free" vacation turned out to cost WAY more than I was told it would. I was ready to cancel everything and ask for a refund of the packages I purchased, but Kailey was able to explain how things work. I don't think I would be writing a review with a 5-star rating if it weren't for her! I would highly recommend trying to work with her if at all possible. You won't regret it.
Reply from Monster Reservations Group2026-08-05
Thank you!
Rolando Lewis was very helpful…
Rolando Lewis was very helpful explaining some odd charges on my account. I had confirmed an all inclusive stay on a timeshare in Cabo. I had already paid the all inclusive portion for $315. Then the hotel wanted to charge me $175 for picking us up at the airport. Another agent had refunded me for the transportation, but I had another balance. She did the research and explained why there was an entry for$1,700.
Smooth Confirmation
I had a very good experience with Collin Sweeney confirming my upcoming reservation. He was clear with all things being good-to-go and what additional vacation information I could expect 1-2 weeks before check-in.
Reply from Monster Reservations Group2026-08-06
Thank you!
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