Kaitlyn was great
Kaitlyn was great. Everything was easy to get done and confirm everything I needed to get done. Would definitely recommend to anyone.
Reply from Monster Reservations Group2026-08-29
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About Monster Reservations Group
Data updated- Website
- monsterrg.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 210 reviews
- Replies to negative
- 88% (15/17)
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About this business
Monster Reservations Group is home of the 90 Day Priority Booking Notice which means with proper notice we can guarantee your dates or your money back!We are able to do this for you through our vacation and fractional ownership marketing efforts around the country. Please spend some time browsing through our different locations. We believe you will be amazed with our selection of quality accommodations in beautiful tourism areas. We are looking forward to booking your next vacation soon!
Is Monster Reservations Group legit?
Monster Reservations Group (monsterrg.com) has a 4.6 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-09-06.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, patient, and professional when answering detailed questions about various vacation packages. People note that friendly representatives go out of their way to make the reservation process smooth and easy to understand from start to finish. However, some reviewers noted difficulties regarding booking restrictions, long phone wait times, and trouble securing desired dates during peak holiday periods. Consumers also mentioned that reaching customer support could sometimes require extra patience due to unexpected delays or communication hurdles when trying to resolve issues.
Auto-generated from all reviews of this business. For reference only.What people say
Cameryn Reaves our travel specialist…
Cameryn Reaves our travel specialist was very detailed and hospitable. I would recommend her. She is Excellent.
Reply from Monster Reservations Group2026-08-29
Thank you
Excellent Travel Specialist
Cameron Reaves was an excellent, patient and informative travel agent. I would highly recommend her for any inquires and she definitely deserves a promotion and pay raise based on providing superlative customer service
Reply from Monster Reservations Group2026-08-29
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Confusion & Clarification
Grace Burvenich was the third or fourth person I talked to about my reservations and Vacation Plan with Monster Vacations. She did an excellent job of helping me understand what was included in my package and sent me a more detailed welcome letter delinealating what exactly was in my plan.
Reply from Monster Reservations Group2026-08-29
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Exceptional Customer Service Experience
Exceptional Customer Service Experience I recently had an outstanding interaction with the customer service representative, Martrize Washington. His approach and dedication made my travel planning experience truly remarkable. Knowledgeable and Attentive Service Martrize demonstrated a deep understanding of travel arrangements and addressed every one of my questions thoroughly. He ensured that my travel plans were customized to suit my specific needs, showing exceptional attention to detail throughout the process. Friendly Attitude and Efficient Support His positive and friendly demeanor, combined with quick responses, contributed to a stress-free and enjoyable booking experience. Martrize’s infectious enthusiasm lifted my spirits and reassured me that everything would be handled smoothly. Recommendation and Future Plans Based on my experience, I highly recommend Martrize’s services to anyone seeking a seamless travel experience. I intend to request him again when I finalize my travel plans, confident that he will ensure everything is taken care of.
Reply from Monster Reservations Group2026-08-29
Thank you
Martrice Washington was great and has…
Martrice Washington was great and has excellent customer service. Happy birthday
Reply from Monster Reservations Group2026-08-29
Thank you
Got the job done no BS
Got the job done no BS! Good man
Reply from Monster Reservations Group2026-08-29
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Troy answered all my questions and…
Troy answered all my questions and concerns. For an upcoming trip. He was very knowledgeable and assisted me with different options.
Reply from Monster Reservations Group2026-08-29
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Troy was good in explaining the…
Troy was good in explaining the benefits of different types of vacation packages and excellent customer care and service
Reply from Monster Reservations Group2026-08-29
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Jonathon Heap was exceptional in his service!
Jonathon Heap was most helpful in locating resorts that were eligable for our vacation! He explained all necessary details and was very knowledgable. I would highly recommend Jonathon as a representative for Monster Reservation Group. Thank you for a outstanding experience. Janet R.
Reply from Monster Reservations Group2026-08-29
Thank you
Denied booking vacation
In January 2024, I purchased a travel package from Monster Reservation Group for $549 that included 27 days of travel. I have only used 5 of those days. When I called to book another vacation using my remaining days, I was told that my package had been canceled because I had supposedly disputed the original $549 charge with my credit card company and reported it as fraud. This is incorrect. I asked Monster Reservation Group to provide evidence that I had disputed the $549 charge, but they were unable to provide any. I have contacted American Express twice, and they confirmed that no dispute was ever opened regarding the $549 purchase. There was a separate issue involving a $323 charge around June 2025. An agent contacted me about a vacation package to Puerto Plata. I explicitly told the agent that I did not want to purchase the package, yet my credit card was charged $323 anyway. I contacted Monster Reservation Group three times regarding that charge. Each time, I was told the $323 would be refunded. Despite those assurances, the refund was never processed. After giving the company multiple opportunities to correct the issue, I disputed that specific $323 charge with American Express to recover my money. That $323 dispute was entirely separate from the $549 travel package purchased in January 2024. I am now being told that my original $549 package, with 22 unused travel days remaining, was canceled because of a dispute that American Express confirms was never filed against that transaction. I have made every reasonable effort to resolve this directly with Monster Reservation Group. I am requesting that the company either provide documentation showing that the original $549 charge was disputed or immediately reinstate my package with the 22 travel days I have remaining
Reply from Monster Reservations Group2026-08-31
Thank you for bringing this matter to our attention. We take your feedback seriously and would like the opportunity to investigate this further. Please contact our Guest Resolutions team at [email protected] so we can look into the details of your experience and work toward a resolution.
Diana renewed my faith in Monster RG…
Diana Welthy renewed my faith in Monster RG!!! The team at Any 3 Nights group failed at being transparent and lied to sell travel packages… Diana not only apologized for how they mishandled my whole situation but offered to book a trip for me since Any 3 Nights lied about me getting a refund… She listened and gathered information needed for my account and did not rush just to make a sale… thank you Diana for booking my trip to Hawaii next month!!!
Reply from Monster Reservations Group2026-08-29
Thank you
I had to reschedule my vacation because…
I had to reschedule my vacation because of personal reasons and when i called back I had the sweetest guy Israel Cruz. He was so kind and helpful and allowed me to ask questions without being rude had the sweetest personality and I will be dealing with him from now on . Thank you Israel.
Reply from Monster Reservations Group2026-08-28
Thank you!
Alison Williams did very good on the…
Alison Williams did very good on the call was helpful
Reply from Monster Reservations Group2026-08-27
Thank you!
Martize Washington provided excellent…
Martize Washington provided excellent customer service! He was professional, helpful, patient, and made the reservation process easy from start to finish. He answered my questions clearly and made sure everything was taken care of. I really appreciated his friendly attitude and attention to detail. Great service—thank you, Martize!
Reply from Monster Reservations Group2026-08-27
Thank you!
Bevin Reid was very helpful!
Bevin Reid was very helpful and knowledgeable. We appreciated his help. Thank you
Reply from Monster Reservations Group2026-08-27
Thank you!
Mr. Martrize Washington
Mr. Martrize Washington was very helpful and a pleasure to talk to. He answered all my questions. He the call fun. Very happy to talk to a real person. Not AI!
Reply from Monster Reservations Group2026-08-27
Thank you!
Great service
Great service! Athan provided me with the answers I needed and emailed me quickly!
Reply from Monster Reservations Group2026-08-27
Thank you!
Saleema G
Saleema G. From LAs Vegas. Was absolutely amazing, she search with her expertise and was able to find me something grand for the days that were required.
Reply from Monster Reservations Group2026-08-27
Thank you!
Caliyah M made the whole vacation…
Caliyah M made the whole vacation booking process so much easier for me. I had been struggling for months trying to book my vacation package, and I’m so glad I finally decided to call. She was incredibly patient, answered all my questions, and was helpful from start to finish. I’m really glad I reached out!
Reply from Monster Reservations Group2026-08-27
Thank you!
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