Monster Reservations Group is home of the 90 Day Priority Booking Notice which means with proper notice we can guarantee your dates or your money back!We are able to do this for you through our vacation and fractional ownership marketing efforts around the country. Please spend some time browsing through our different locations. We believe you will be amazed with our selection of quality accommodations in beautiful tourism areas. We are looking forward to booking your next vacation soon!
Monster Reservations Group (monsterrg.com) has a 4.6 out of 5 rating on OK.one, based on 210 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews. Last updated 2026-09-06.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support staff for being exceptionally helpful, patient, and professional when answering detailed questions about various vacation packages. People note that friendly representatives go out of their way to make the reservation process smooth and easy to understand from start to finish. However, some reviewers noted difficulties regarding booking restrictions, long phone wait times, and trouble securing desired dates during peak holiday periods. Consumers also mentioned that reaching customer support could sometimes require extra patience due to unexpected delays or communication hurdles when trying to resolve issues.
Auto-generated from all reviews of this business. For reference only.Thankfully, Aisha was extremely accommodating! She tried very hard to please me, and made sure everything went smoothly! At 80 years old, I was having a really hard time understanding exactly how to make the correct arrangements. She, very simply, explained to me the, "how to"!
Thank you!
I give Kailey M five stars! She spent a lot of time on the phone with me answering many questions and provided all the information I asked for in a very clear and positive way. I give Monster Reservations Group 4 stars because the wait time to speak to someone on the phone was long, and the chat function wasn't able to answer all my questions.
Thanks for your feedback!
Kayron was wonderful in helping with the excessive calls I was receiving, I was ready to give up my vacation package, but she saved the day.
Thanks for your feedback!
I had written a review earlier but I am revising it because after spending at least 15 minutes with Annalise Elzevir only to realize later that she failed to do what she said.
We’re sorry to hear that your experience with Annalise did not match what you were told would be completed. We understand how frustrating it is to spend time resolving an issue only to find out afterward that it was not handled as expected. Please email [email protected] be completed so our Guest Resolutions team can review the interaction and help get this addressed.
I’ve had a terrible experience with trying to book accommodations with Monster group for over a year now. Scammed to purchase white glove services, pushed into destinations that I’m not even interested in, and taken money on a few occasions. I still haven’t gotten a chance to experience a vacation with them but I have wasted several hundreds of dollars trying to get accommodations. 0/10 I’ll never recommend to anyone!
We’re sorry to hear how frustrating this experience has been, especially after multiple attempts to book and still not being able to take a vacation. We’d like the opportunity to review the charges, White Glove service, and booking history on your account to better understand what happened. Please email [email protected] so our Guest Resolutions team can investigate and work with you directly.
Kailey McClellan was amazing. She explicated excellent customer service and resolved all of my concerns.
Thank you!
Latisha Johnson was very friendly and answered the question that I had in a timely manner.
Thank you!
Amanda Duggan's help on the phone was my first positive experience with Monster
Thanks for your feedback
Angelina was helpful, I had to make a payment for the yearly renewal fee of $169.00. I feel all we've done is pay out money just to keep these deals on vacations, and cruises which we have never used. Once they have the money, we don't hear from them until they need more. Usually, it's another deposit or renewal fee. We have not used this package yet to book a trip. The most recent quote was 719.25 per person for a cruise! I guess I could book it myself for that price. We have cruised at least 4 times, booking each cruise on our own. This package we purchased does not seem to save us anything. Would someone call us and explain what we have saved by purchasing this VIP PACKAGE? THANK YOU
Thank you!
Kelcee Cueva went out of her way to make sure she answered all my questions about my son's potential booking to Puerto Vallarta.
Thank you!
Robert was extremely phenomenal and presented generous bonuses as I was booking my trip. I wish that I could speak to a customer service representative like Robert anytime I’ve ever called any business.
Thank you!
Chelsea DePalo the representative who was helping me to finalize a travel destination was very patient, attentive and very helpful. thanks
Thank you!
Kelcee was able to answer my questions quickly and efficiently. Good job.
Thanks for your feedback!
Hello, my name is Michelle Johnson. I just spoke with a young lady. She was very pleasant. Her name is.Aisha Gudger She was very helpful answered all my questions. She was great thank you very much.
Thank you
Thank you
I believe in customer service! I had an issue on the website concerning a charge I mistakingly accepted. Without hesitation, Nellie the customer service rep or vacation specialist, took care of me! My refund was hassle free and pretty much immediately! I've NEVER had a company be so accommodating and Nellie is a great representation of your culture at Monster!
Thanks for your feedback!
Tyler Brooks was the best!! So helpful and courteous! Thank you Tyler!
Thank you!
After being completely frustrated with the sales department Tristan Allen listened to exactly what I was asking for and didn’t waste any more of my time- much appreciated l!
Thank you!
Tristan Allen was very helpful and knowledgeable with my queries. It was a quick process. Very good customer service.
Thank you!
NELLIE P. was very helpful and polite. It was a pleasure talking with her. She helped me greatly and is most appreciated.
Thank you!
Booksi 3.0
Vacationdealhub
Trade Show Travel Company
Endlessluxury
Testlibrary
Surveyboss
UltimaPeak3.8
Bark210 reviews matching
