For businessesSearchWrite a reviewCategoriesAbout
简体中文English

Catherine Hart

Australia

1 Reviews
3 Reads
0 Useful

1 review

UME Travel

We had a wonderful time!…

Eva Wang was my travel consultant and was very patient with me during the planning process. I had specific needs and wants and she managed to figure out an itinerary within my budget. Most of the downfalls of my experience in Japan were due to my lack of budget so it couldn't be helped that my experience wasn't everything it could have been. I was traveling with a child on my own and it was a very packed itinerary with some late nights. But we had a great time and everything went well. The only thing I wished was done a bit better was perhaps more information on the events and entertainment and some options on the bookings. For example, I had asked to see a Kabuki theatre show, and it hadn't occurred to me that these shows regularly run 4+ hours. I assumed it was around 2 hours as most shows where I'm from are only about that long. There were options to purchase one act tickets and that's all I really wanted to see, but I didn't know about this option until about a week before leaving and everything had already been booked and was non refundable. Just little things like that would have been nice to know so I could tailor the experience a bit better. Another thing was I had panicked about a week before leaving because I didn't receive my itinerary and letter of confirmation when I was told I would get it. I waited 2 days before sending a message and was told it was sent to me. I didn't receive it and I checked my spam folders and other messages frequently so I wouldn't miss it, as I was quite nervous about everything leading up to our flights. I did eventually get it in a reply to my email asking where it was. So everything was fine. It just scared me at first. Otherwise, Eva checked in during the trip a few times to ensure everything was running smoothly. The guides were on time and communicated with me as needed. We had a wonderful time! I did feel pressured to write this review, but my review is an honest one based off my experiences.

2025-03-21