Terrible and horrible service…
Terrible and horrible service fulfillment. Sales reps talk very well at their outlets. But didn’t probe enough to help customers make the right choice for purchase. Bought a fan (hugger model recommended by sales rep) which was not suitable for my ceiling with false ceiling all around except that point of installation. Technician came and advised model purchased will reduce airflow. Advised to change to downrod model and I agreed. Came another week, Technician came with the same Hugger model, not Downrod. Wasted my time waiting for the technician to come with the wrong model. Came today, installation time 11am to 3pm. Missed a call at 9:55am as handphone was in my bedroom. I returned the missed called at 10:58am and was told the technician went to another place at Punggol. I gotta make alternative arrangement to send my girl for her class at 1pm because the technician told me will only make it at 2:30pm. Why can’t the technician just call again at 15m interval??? Terrible!!! This is not all. I bought Prism Plus Digital Door Lock and Gate Lock bundle. Delivery and installation appt made. Again didn’t turn up and without any notifications at all!!! I wasted my whole Saturday at home when I need to run errands. Another date installation date made. Technician came and completed the installation but had a part of my wooden door damaged. He didn’t inform me until my daughter noticed the damage 2 weeks later! Prism Plus, YOU SUCK!!!