This company has some serious problems…
This company has some serious problems with their process. Staff don’t even know their own T&C. My extended family booked a ticket of 4 for a trip in October this year together. Unfortunately as I had a surgery doctor’s advise is to not travel for this year. However cheap tickets chose not to refund my extended family their air tickets even though your T&C states that refund is possible for family members. There were many email exchanges because their number listed is not even working (sus for a company), different staffs reply every time and staffs asking for my marriage cert, my wife’s birth cert since we are not in the booking as we booked directly from the airlines. My extended family booked from cheap tickets and also were subjected to submitting their birth cert to proof that there were related to my wife and me and yet received an email to say refund not allowed when another staff asked to provide these documents and refund is possible. Get your staff to wake up and understand your own T&C, a mistake buying through your platform but causing us so much administrative issues. Want to raise awareness for other to avoid using this platform. Save some money but get such crappy service.