Awful experience
Well, where do I start? I placed an order in December, that was over $100. I did not receive any updates on the status of my order until I reached out. Then all of a sudden it was being shipped. So I watched the tracking. It had finally made it to the post office in the city where I live, late in January. I assume it would be here by the next day, but when my items didn't arrive, I looked at the tracking again to find out that the address was not complete, and it was being returned back to the sender. I reached out and asked for a refund. I was assured that if I updated my address, and paid shipping that they would resend my order. I was taken back by the fact that they wanted me to pay shipping again for an order that I had already paid shipping for and it never arrived. I told the support team that I would just rather have my money back. I was then reassured that my order would be put on priority and be sent to me at no extra cost. I never heard anything back. After several weeks, I reached out and again they asked for my updated address. This happened 2 other times after that. It is now the end of March and no communication. This is absolutely the worst customer service I have EVER encountered from anywhere. I am usually not one to leave bad reviews or complain, but this has really been an awful experience. I am hoping to be refunded soon.