Absolutely terrible experience
Absolutely terrible experience. I purchased an rc plane and transmitter from tower hobbies (which I now know is owned by horizon). I ended up cancelling that order after waiting 10 days and it didn’t ship then after waiting an hour for “Bob” with Horizon Hobby customer service to answer. This guy is in the wrong business. 2 days later I see a debit from my bank account from horizon hobby for the same order as if I purchased the same order from horizon hobby. What the heck is going on here!? I never placed the order again. I called Bob back and waited another hour on the phone and he said it wasn’t his problem and that I shouldn’t have ordered it twice. After coming unglued over the phone and him hanging up on me he called back with an RMA number. I just waited another hour for Horizon Hobby customer service to see why after 15 days of receiving my rma that I haven’t received the refund and guess who answered!? Yup! Friggin Bob! This guy loves to piss people off! He said that it may take 10 days to see a refund but, I should just wait until the department receiving the rma’s gets around to it. He offered to email the department then retracted that offer. I asked him to go ahead and send the email, then he replied that he would get in trouble for sending the email to check on the status. Bob will get in trouble for helping a customer Horizon Hobby!? Seriously!? I’m copy/pasting this review everywhere Horizon Hobby. Do better