Sole Fitness has the worst customer…
Sole Fitness has the worst customer service. After contemplating whether I should get the treadmill from Costco or through Sole Fitness, I decided to give Sole Fitness a try. oh boy, did I regret my decision. I purchased a F89 for over $3000. The delivery company Sole Fitness contracted with damaged the treadmill, the forklift cut through the bottom of the shipping crate and damaged the belt of the treadmill. I contacted Sole Fitness for a replacement as the damage was clearly not caused by me. They refused to replace it after going through multiple departments and multiple "managers." Eventually they sent someone out to repair it, even the repair person they contracted said the belt will never be the same. After running at a certain speed, you can hear a noise. I'm now stuck with this machine. If I purchased through Costco, there would have been no problem to replace with a new one or get a full refund. DO NOT BUY FROM SOLE FITNESS.