worst broadband provider, sells us a1gbps router for my 10gbps broadband connection? Are u okay?
Hi I am writing to express my extreme dissatisfaction with the service we have received regarding the router installation. As you know, my parents were sold a 1Gbps router for a 10Gbps broadband subscription by the installer. This was done without any clarification or explanation of compatibility, leaving my parents with a device that does not meet the needs of the service they’ve paid for. The installer failed to ensure the router was suitable for the broadband speed they signed up for and my parents, who are not tech-savvy, were completely unaware of this discrepancy. After weeks of bringing this issue to your attention, it’s only now that you’ve been able to identify the root cause—the router that was sold to us by the installer. This oversight is completely unacceptable and I am demanding immediate action. I insist on replacing the router with one that is fully compatible with the 10Gbps broadband speed we purchased, and I expect the cost of this replacement to be borne by the installer. It is their responsibility to ensure the equipment they sell is suitable for the service and they failed miserably in this regard. Not only did they sell the wrong router, but they did so without providing any explanation or clarification of the product’s limitations. This situation is incredibly frustrating and I demand that you escalate this matter urgently. I also expect to be informed about who the installer was who visited our home so that I can raise this issue further. Their lack of professionalism and poor customer service is unacceptable and no customer should ever face this level of incompetence. Please let me know what immediate steps will be taken to resolve this issue. I am no longer willing to accept vague responses or delays.