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Carol Burks

United States

1 Reviews
4 Reads
0 Useful

1 review

XenonPro

I ordered the Xenon Pro LED headlight…

I ordered the Xenon Pro LED headlight kit with decoder for my 19 BMW K1600 Grand America. They arrived in a timely manor on March 18, 2025. Installation was fairly easy but the led bulbs would not work with the decoder no matter which combination they were plugged in. Left numerous emails with no response after trying to reach them by phone and chat with no results. I even reached out through PayPal and still no response. Very frustrating to spend $180 on these lights and feel like they just walk away after the sale with no customer service whatsoever. Very disappointed with what I thought was a top notch company. Love and learn and read all the reviews first next time. Would not purchase from them again. It’s March 31st and still no response. UPDATE 04/01/25 I received a call from Mike with Xenon today and he was very helpful in resolving my issue with the anti flicker module. He informed me that I don’t need it on my BMW motorcycle. Yay!!! Completely apologized for not getting back sooner as well as refunded the cost of the modules with a little something extra. Just verifying the setup with the LED bulbs would work properly was all I needed but he went above and beyond to make sure he met all of my needs in this matter. Would definitely buy from Xenon Pro again.

2025-03-31