XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
Written by the business, not verified by us.XenonPro (xenonpro.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 45% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding customer service, emphasizing the exceptionally helpful staff and the smooth, friendly communication experienced throughout the entire ordering process. People also deeply appreciate the straightforward lifetime warranty process, noting that support representatives resolve replacement requests quickly and efficiently without any hassle. However, some reviewers were not happy with product quality, experiencing occasional manufacturing defects such as bulbs flickering or failing shortly after initial installation. Consumers also mentioned encountering intermittent connection problems, random component shutdowns, and malfunctioning parts that required extra troubleshooting or immediate replacement assistance.
Auto-generated from all reviews of this business. For reference only.This company has been great to deal with. Had a few questions regarding install, and their support walked me through some troubleshooting. Next, one of the lights was periodically not working. I reached out to their warranty services, and they replied almost immediately offering to send replacements
I recently purchased some of these bulbs for my Challenger. It was a hassle to figure out how to get them to work. When it did finally work, there are so many wires with the decoder etc you cannot put them back into the back of the light and put the cap back on. So we left the cap off. Worked fine until I got my car washed then the passenger side no longer worked. The next day it worked again but I decided to replace them with new ones since I see this becoming an ongoing issue. I feel I wasted $185bucks on something that had no way of working out well long term. I will not be purchasing from this site again and will tell others my experience as well.
Although the issue is product failure regarding a xenon product, the customer service representative namely Allan, was very proud professional and courteous. To resolve my issue and went above and beyond, it's a resolution. I have been a xeonpro.xom customer for a very long time and have always enjoyed their products daily in all my vehicles. I will continue to use their products as well as suggest the products to others. I was very impressed by Allan's resolution to the product failure and going above and beyond. Thank you.
I purchased LED lights for my motorcycle. The product is very nice but beware of shipping cost. The company is listed as being in Wilmington, NC but after I received the package, I was billed by FedEx stating that the LEDs came from Canada and that I am responsible for the fees.
I had a warranty claim for my LED headlights that I purchased in 2022. I reached out through there Live Chat on the website and within minutes, they had replacement Kit on the way. The expert I talked with was very nice and helpful, top-notch company that backs their products.
From start to finish informative and helpful
One of the wires to a bulb came out during installation. Got onto the live chat and getting a replacement was trivial.
I had to file a warranty claim and they help me out
Customer service was professional and solved the issue right away. Good Company.
Awesome fast customer service had an issue with my bulb ordered and send photos/ videos resolved same day can’t wait to get the replacement:) thanks
Right from the start this company has been super easy to deal with. When I had questions before installing my lights a rep answered them very thoroughly. As I drive mostly at night I burnt out the low beams and had to request a warranty replacement today. That was the easiest warranty replacement I've ever done. The whole process might have taken 5 minutes and was absolutely hassle free. I will be puting these lights in every vehicle I buy.
FEDEX did not deliver the package as expected, and the package seemed to be lost or significantly delayed at a FEDEX location. When I reached out to XenonPro to resolve the issue, they verified the package was lost/delayed and immediatly expedited a new replacement shipment without any additional charges.
Great customer service! Very responsive and customer oriented
Lost Order I contacted XenonPro because I received an email that my order was delivered and had not received it. The customer service was outstanding and the representative addressed my concern right away. He placed another issued another order to replace what I didn' received and the service that he provided was exceptional. I would not hesitate to order from XenonPro in the future! They are awesome and stand behind their products.
Kevin, with xenon pro, was courteous, helpful, pleasant, and professional. Kevin resolved my issues quickly and thoroughly, and I will continue to be a loyal xenon pro customer in the future. As well as suggesting xenon pro's products to others not only for their high quality products but also for their customer service.
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