Warranty and customer service
Kevin was quick to respond and helped with my warranty. Very awesome customer service
About XenonPro
Data updated- Website
- xenonpro.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 52 reviews
- Replies to negative
- 45% (5/11)
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About this business
XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
Written by the business, not verified by us.Is XenonPro legit?
XenonPro (xenonpro.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 45% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-26.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding customer service, emphasizing the exceptionally helpful staff and the smooth, friendly communication experienced throughout the entire ordering process. People also deeply appreciate the straightforward lifetime warranty process, noting that support representatives resolve replacement requests quickly and efficiently without any hassle. However, some reviewers were not happy with product quality, experiencing occasional manufacturing defects such as bulbs flickering or failing shortly after initial installation. Consumers also mentioned encountering intermittent connection problems, random component shutdowns, and malfunctioning parts that required extra troubleshooting or immediate replacement assistance.
Auto-generated from all reviews of this business. For reference only.What people say
Quick and easy
Quick and easy. Professional
Was nice
Was nice. They honoured their warranty!
Bogus #Warranty
In short, I have been a customer for many years on various other vehicles mostly LED and some HID. I purchased HID headlights for my 2017 honesty and haven’t had nothing but problems with the wiring lights will intermittently come on and off and that’s tough for my wife coming home at night and the headlights are not working. That being said I reached out because you show a lifetime warranty, but it’s truly not unless you pay $40 in shipping to get another kit coming and who’s to say that kit will work and if it doesn’t, I’ll have to pay 40 more dollars to get another kit very dissatisfied I will not purchase again should’ve read the fine print that was hidden about cost of replacement
wonderful warranty support
ease of communication and not a hint of trouble smooth and fast Kevin is awesome
XenonPro is a SCAM!
This company is trying to scam me. They say they have a bulb that fits my car but when it still flickers they say it is a problem with my vehicle and want to charge me to return the bulbs. They said they can send me a replacement kit but if that kit doesn't work, the blame is still on me and I will be charged a return. This is not right.
Great product and service
I bought the H11 6000k HID kit for my 2012 Traverse when I was putting new black headlamps in. I have always hated the dull yellow look of the halogen bulbs. The kit is great! great color and projection. After 5 months in the vehicle, one would occasionally not light up. Usually turning the vehicle off and back on would fire up the light. About 5 times over 3 weeks. Then the bulb went completely out. No matter what I did it wouldn't light up. They are sending out a new kit under the warranty right away. Very happy with the HID's and this company. Very much recommend!
5 STAR ALL DAY BABY
Website was easy to work with through the whole ordering and tracking process got the bulbs within a week very good quality I got them out of the box and hooked them up and they didn’t work so I checked the website out made sure I had everything correct and it still didn’t work I did a live chat and they got to me within 5 minutes and I got Allan whom helped me get it figured out very quickly and effectively 5 star all day long I’ll be buying all of my lights from these guys
Super assistance from your rep Kevin
Low beam warranty
Kevin was very helpful with accessing my order to use the warranty. I started having issues with the low beams and he was able to locate the order and get a new set ordered for me.
Customer service is great although I…
Customer service is great although I have had to replace 2 sets on my xenon light kits. First set I just had one of bulbs go out. Second set, I think something was wrong with the ballasts because they would randomly turn off. The company has honored their life time warranty without fail though. Love that!
Xenon Pro CSR - Kevin
Xenon Pro has the best customer service when you have an issue. No hassle replacement warranty is so easy and it always helps when you have the best CSR (Kevin) to answer your questions and take care of you!
Great service
Contacted them for a blown headlight and customer service rep Kevin walked me thru it no terrible and replaced the whole kit for damn near nothing. Easy to communicate and will definitely buy from this company in the future.
Excellent value
This company is fantastic, product selection is excellent and the products themselves work fantastically. Best part is when they don't work for whatever reason, the customer support and warranty are amazing. Allen is the best.
Great service
7years Later
I became part of the xenon family back in 2018 and i purchased my set of high and low beams.seven years later I have a minor issue with the bayonet on the light bulbs and with no questions asked I only pay out 39.99 for the lifetime warranty per kitto cover shipping and handling and my new ones are on the way. Can't wait to see how these bulbs perform 7years Later. Thx XENONPRO
super fast customer service and no…
super fast customer service and no hassle on warranty. Very amazing light kits and such easy install.
Kevin was super helpful!
It really is a "Lifetime Warranty"
It is great dealing with a company that actually honors their lifetime warranty!
Always great customer service
Always great customer service. They have never let me down.
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