XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
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Is XenonPro legit?
XenonPro (xenonpro.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 45% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding customer service, emphasizing the exceptionally helpful staff and the smooth, friendly communication experienced throughout the entire ordering process. People also deeply appreciate the straightforward lifetime warranty process, noting that support representatives resolve replacement requests quickly and efficiently without any hassle.
However, some reviewers were not happy with product quality, experiencing occasional manufacturing defects such as bulbs flickering or failing shortly after initial installation. Consumers also mentioned encountering intermittent connection problems, random component shutdowns, and malfunctioning parts that required extra troubleshooting or immediate replacement assistance.
Auto-generated from all reviews of this business. For reference only.
Well I ordered a set of headlight bulbs from this place I used there online find your bulb put in my information and they sent them to me go to the dealership to have them installed they tell me there wrong you need 1bulb not two have online chat with the people at XenonPro they tell me there right I tell them there not request return here’s were it gets good I have to pay $17.00 dollars to return them then they charge me $30.00 restocking fee for there mistake WOW went to auto zone a guy hands the right bulb in 2 minutes so if I could rate them a zero stars I would what a JOKE and Rip-off ARTIST!!!!!!!!!!!!!!!!!!!
Reply from XenonPro2025-01-27
Hi Taylor,
Thank you for your review. One of our team members will reach out to you to get a better understanding of the situation.
If there is an error in our catalogue and it was indeed a mistake on our end, there should not have been a restocking fee.
We will be calling you in the next 24-72 hours. We look forward to speaking with you.
I bought some LED headlights in 2020 and one of them failed. I reached out to customer service. They verified I was me, confirmed my shipping information and sent me some new lights. No fuss at all!!
Reply from XenonPro2024-12-11
Hello!
Thank you for your review and kind words. We hope to serve you again soon and wish you very happy holidays!
Great seller with excellent customer service. I had an issue on my end and they corrected it swiftly. Highly recommended!
Reply from XenonPro2024-12-11
Hi HJ!
Thank you for your review. We are happy to hear our team was able to assist you! We hope to serve you again soon and wish you very happy holidays!
I had a no hassle experience with these people .
Went into a l live chat and the problem resolved in fifteen minutes with new replacement coming the following business day.
Reply from XenonPro2024-12-01
Hi John,
Thank you for your review and kind words! Happy holidays!
This company honors its warranty immediately and is extremely helpful in getting to the root of the problem. Their customer service agents are very polite and they help walk you through the replacement process.
Reply from XenonPro2024-12-01
Hi Justin,
Thank you for your review and kind words! Happy holidays!
Bought back in Dec 2019. They will not replace parts, they blame your car for the issues. Shipping also takes very long and there is no compensation for the delayed "express" shipping, even though it clearly said they'd refund shipping cost if it was delayed. Initiated a chargeback and bank got me all my money back. XenonPro was very uncooperative and hesitant to refund. Their items are literally the same quality as the stuff on AliExpress for $20(same packaging too!) They also kept making excuses about late shipment and didn't own up to it.
Edit: in the review they are claiming I couldn't do a warranty claim because I chargebacked. This is untrue. They denied the claim and shipping reimbursement, and then I chargebacked
Reply from XenonPro2024-11-22
Hello Ivan,
Thank you for your review. The reason we could not warranty your order is because you filed a chargeback with your credit card, which is a violation of our terms and voids your warranty.
Please don't hesitate to contact us should you need anything else.
Kevin answered me very quickly on their chat service and helped to trouble shoot my install. It looked like maybe a faulty ballast and so they're sending me an entire new kit
My kit was the 9007Hid kit
Reply from XenonPro2024-08-26
Hi Arlin,
Thank you for your review and kind words. We are so happy to hear that you had a pleasant experience with our team. We hope you enjoy your lights and look forward to serving you again soon!
The product is junk. The light aren’t even bright enough to see the road. The glass broke before I even got the bulb in. The lock threads spin around the body of the bulb. I am not impressed. I payed a lot of money for them and I was pretty disappointed.
I could have payed for brand new headlight bodies for my truck for the amount I payed for these overpriced bulbs
Reply from XenonPro2024-08-26
Hi Braxton,
Thank you for your review and sorry to hear about your unusual experience with our lights.
It sounds a lot like you received a defective or damaged product because our bulbs should be nice and bright and the locking tabs should not be spinning around the body.
Please get in touch with our support team and we'll get that replaced for you free of charge right away.
Thank you!
They 100% stood behind their product and sent me a full replacement set no questions asked. By far the most pleasant warranty experience I have ever had and I will be a return customer because of this.
Reply from XenonPro2024-08-14
Hi Brandon,
Thank you for your review and kind words. We will always stand by our warranty and be there to serve you. We hope you enjoy your lights and look forward to serving you again soon!
Very helpful in the live chat Kevin did a good job they stand behind there warranty as said great job
Reply from XenonPro2024-08-14
Hi Samuel,
Thank you for your review. We are so happy to hear that Kevin was able to assist you to your satisfaction. We look forward to serving you again soon!
Thank you to the technical team for their support and guidance in getting my new bulbs to work in my vehicle.
Reply from XenonPro2024-08-14
Hi DEH,
Thank you for your review. We are so glad to hear our technical team was able to assist you with your new bulbs. We hope you enjoy them and look forward to serving you again soon!
Great products at a fair price. Their technical knowledge has been great when I have contacted them and their customer service has been spectacular! I highly recommend doing business with them. One last note, they stand behind what they sell.
Reply from XenonPro2024-08-14
Hi Gerald,
Thank you for your review and kind words. We hope you enjoy your lights and look forward to serving you again soon!
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