Customer service gets an A+
Customer service should be an example for other businesses. Quick, answered the questions I had, and got me et up with the correct lights. Couldn't happier.
XenonPro.com is a North Carolina-based leader in automotive lighting products and car safety accessories. We specialize in LED and HID bulbs for headlights as well as dashcams and portable emergency jump starters. Our mission is to help Americans and Canadians drive safely and to ensure they have the tools and accessories required while driving or when in a state of emergency on the road.
Written by the business, not verified by us.XenonPro (xenonpro.com) has a 4.6 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. 89% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 45% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding customer service, emphasizing the exceptionally helpful staff and the smooth, friendly communication experienced throughout the entire ordering process. People also deeply appreciate the straightforward lifetime warranty process, noting that support representatives resolve replacement requests quickly and efficiently without any hassle. However, some reviewers were not happy with product quality, experiencing occasional manufacturing defects such as bulbs flickering or failing shortly after initial installation. Consumers also mentioned encountering intermittent connection problems, random component shutdowns, and malfunctioning parts that required extra troubleshooting or immediate replacement assistance.
Auto-generated from all reviews of this business. For reference only.Customer service should be an example for other businesses. Quick, answered the questions I had, and got me et up with the correct lights. Couldn't happier.
Kevin was very helpful and informed of the lifetime warranty which I didn’t remember. I have delivery issue with FedEx to the address XenonPro has registered. Kevin did his best to navigate the issue but all is well.
Had a connection issue with one of my headlights. I reached out for support and Kevin was right there immediately to help me troubleshoot the situation in real-time and resolve it. Great product, and even better support.
The lights have been awesome and just had to do a warranty, Kevin was super helpful and took care of it very quickly. Very happy with their service.
Fast chat response. Kevin was able to process a warranty replacement in just a few minutes.
Kevin was awesome. I needed a warranty replacement and it was smooth…thank you!
I recently had an issue where one of my warning cancellers split apart, causing one of my headlights to stop working. Kevin was extremely helpful throughout the entire process. He was able to locate my original purchase order and quickly arranged for a replacement to be shipped out at no cost to me only requiring me to cover the shipping. Kevin handled everything with professionalism, clear communication, and genuine kindness, making the whole experience smooth and stress-free. This level of customer service is rare, and I truly believe Kevin deserves a raise for his outstanding work.
Went above and beyond to fix my issue that was actually caused by the shipping company! Excellent service!
XenonPro lifetime warranty terms are well articulated and they still follow them 5 years after the sale.
BOUGHT A LOW BEEM KIT AND A FEW DAYS AFTER ONE OF THE BULBS WENT OUT. I CONTACTED THEM AND THEY HAD A WHOLE NEW KIT SENT OUT 5 MINUTES AFTER CONTACTING THEM. GREAT CUSTOMER SERVICE
I received a kit for my wife’s van and found a faulty bulb. Got on chat with Kevin and he confirmed my problem and is sending me an immediate replacement. I will definitely be buying again in the future for my other vehicles.
Quick. Easy and sufficient
Friendly staff, fast and productive responses. Did not have to wait long to come to a resolution. Kevin was extremely pleasant and able to quickly resolve a shipping error. Thank you!!!!
I got my first order and passenger headlight was not working properly. had to shake wires to get light to work. They sent me a replacement kit and I had the same problem. Sometimes no lights at all. I tried to chat with them and was told that this was impossible. I couldn't have the same problem with to different kits and was immediately blocked from further chats. Xenonpro is absolute trash and should not be in business. Lifetime warranty is a lie. Money back guarantee if you are not happy is a lie. You will probably have better luck with cheap crap from Temu.
One of my HID bulbs has a factory defect. I contacted customer service and Kevin helped me get a replacement shipped out the very next day. Quick response and easy to upload pictures of my problem. 10/10 experience!
Kevin worked diligently via chat to troubleshoot an issue. He confirmed the parts were defective and with the lifetime warrenty provided a complete replacement. Fantastic company!
Super quick claims process that was very painless. Will definitely buy from these guys again!
Had to warranty my headlights and the customer service is great. Very quick and easy with a live chat. Would recommend.
104 reviews matching