**Deceptive Practices and Zero…
**Deceptive Practices and Zero Accountability – Avoid DBS Altitude AMEX!** After 24 months of loyalty, I canceled my DBS Altitude AMEX Card, ensuring I’d redeemed **all my points** first. Shockingly, DBS charged me **$192.23** for a “5,000-point clawback” I didn’t even know existed. **Why this is unacceptable**: 🔴 **Hidden clawback traps**: DBS **never disclosed** that canceling the card could retroactively charge me for “phantom points” I never received, used, or was notified about. 🔴 **No proof, no accountability**: They claim these points were credited the same month I canceled, but there was **zero communication** about this “bonus” or its clawback terms. 🔴 **Loyalty punished**: Despite being a long-term customer, DBS refused to reverse the charge, showing **no empathy** for their own lack of transparency. This isn’t just poor service—it feels **predatory**. Charging customers for invisible points and burying policies in fine print is a deliberate way to exploit trust. **To potential customers**: - **Beware of hidden fees**: DBS prioritizes profit over clarity. - **Document everything**: Assume they’ll side against you, even for *their* oversights. DBS has lost my trust entirely. **Strongly advise avoiding** this card and any service that treats clients so dishonestly.