Thank you Mark Valentine
I had an excellent experience with Mark Valentine from the Sprintax IIE support team. I am a Fulbright IIE participant currently studying in the United States, and I encountered a login problem with my Sprintax Calculus account due to a two-factor authentication (2FA) issue. Mark was very kind and nice in his communication and responded to my request within just a few hours. He immediately sent a reset link so that I could restore access to my account. Unfortunately, due to an unexpected personal emergency, I was unable to use the link before it expired. When I wrote again to explain the situation, Mark was very understanding and kindly sent another reset link without any hesitation. What I especially appreciated was that he replied to my second request on a Saturday, which showed real dedication to helping users. Thanks to his help, I was able to regain access to my account and complete the Sprintax process without difficulty. I truly appreciate Mark’s professionalism, kindness, and willingness to help. I am very grateful for the support he provided.