Dress arrived damaged, no refunds
Their website does say that you cannot get your money back under any circumstances, so that's partly on me for not digging enough. But the "easy free returns!" message that comes up when you check out was kind of deceptive... I ordered a dress that arrived with a broken sleeve, and there's no way to get refunded for the purchase. I got stuck requesting store credit at a place I don't want to shop at. I did ultimately return the damaged dress for credit and tried another order. I went with one of the few dresses on the site that has a ton of positive reviews to maximize the odds that it would work out (most of their stuff has few or no reviews). Ordered it in red, it came dark brown. I didn't even bother trying to return it for store credit this time. Just ate the cost and donated it. I would definitely skip Baltic Born – the quality is way too low to risk it when they don't offer refunds.