I am writing to raise a serious concern…
I am writing to raise a serious concern regarding an unauthorized transaction from my DBS Bank account. I had an outstanding loan with your bank, for which I was in regular communication with your recovery team. During our discussions, we mutually agreed to a one-time settlement amount of Rs. 7,500, and I received an official email from DBS on 27th March 2025, confirming that this amount needed to be paid by 28th March 2025. Accordingly, I ensured that the settlement amount was available in my account on the said date. However, due to a technical issue on the bank’s end, as informed by your recovery team, the amount was not deducted. Following that, I was told by the concerned representative that a new settlement email would be sent on 7th April 2025. Unfortunately, I did not receive any such communication. To my surprise and disappointment, on 8th April 2025, a sum of Rs. 25,590 was debited from my account without any prior notice, official communication, or consent. This is more than three times the agreed settlement amount, which is completely unacceptable and deeply distressing. Please note that such actions reflect a serious breach of trust and banking protocol. I am attaching the following for your reference: • The official settlement email received on 27th March 2025. • A screenshot showing the amount maintained in the account as per the settlement agreement. I request an immediate resolution of this matter and a refund of the excess amount deducted. If this issue is not addressed promptly, I will be compelled to escalate the matter through legal channels, including the Consumer Court.