Updated Review – 5 Stars with reservation
Updated Review – 5 Stars I originally posted a one-star review on April 10, 2025, due to a frustrating experience with the product. However, thanks to the prompt assistance from customer service, the issue was resolved fairly quickly, and my later experience proved that this is actually a pretty good product. I wanted to update my original review to reflect the full story, but since I couldn’t find a way to edit it, I’m writing a new one. Here’s the update: Customer service responded to my April 10 review on the same day I posted it, which genuinely surprised me. I have to give them credit for being so responsive to feedback posted online. They asked me to provide screenshots and suggested I set the APN to “cmhk.” Initially, that didn’t work. However, when I changed it to “cmlink,” everything started working—and it continued to work well for the remainder of the term. Now, you might wonder how I figured out the correct APN setting. Well, I had purchased eSIMs for both my wife and myself. After “cmhk” failed on my phone, I double-checked the APN settings on my wife’s phone and saw it was set to “cmlink.” I gave that a try—and bingo, it worked. Interestingly, even with the correct APN setting, her eSIM didn’t work at first either. Another mystery: my phone initially worked for a day and a half after activating the eSIM before it completely stopped functioning. I have no clear explanation for that. Regardless, in all fairness, I want to applaud the company for their quick response and support. I gave the product another try during a later trip to Singapore. As soon as I activated the eSIM, it worked flawlessly throughout my stay. All things considered, I’m now giving this product a 5-star rating—with a slight reservation, due to the initial setup confusion. Still, the customer service and overall performance have earned my confidence moving forward.