This is a horrible company
This is a horrible company. Even when you call their customer service all they do is forward the information to an email. Then they email you back and tell you that you can’t do whatever you asked. I had a nonrefundable reservation, which was fine. But I wanted to amend the date. It did not say it was non-amendable/non-changeable. It only states that it is NONREFUDABLE. I even emailed a screenshot of my confirmation stating this. There is no manager to speak to. After speaking to three different Representatives, they ended up hanging up on me!!! I will never use this company again and I hope no one else does as well!!!