Shipping Delay, But Solid Product & Support
I ordered from MyFirstWig on February 14th and received my package on March 20th—so just over a month from purchase to delivery. The delay was mainly due to the third-party partner (IMG) used to ship the package before it was handed off to USPS. This leg of the shipping process caused some uncertainty, and after doing some digging, I found others on Reddit who had similar issues with this shipping method. That said, I want to give a major shoutout to Bella, who was incredibly helpful and made what could’ve been a stressful experience much smoother. She kept me updated and was very responsive and kind throughout. Also, a big thank you to Penny and the team behind the scenes who assisted with contacting the shippers and working to have the package expedited. They also offered a $15 refund for the inconvenience, which was processed as promised—a gesture I truly appreciated. As for the wig itself, the quality is great—soft, well-constructed, and looks great. However, although it’s marketed as beginner-friendly, I do think it benefits from a little extra customization. I’d recommend adding the deep knot bleaching and pre-plucking services if you want something truly ready to wear without needing extra tweaks. Honestly, I went into this purchase a bit nervous after reading some of the negative reviews about delays and used products, but my experience turned out to be a good one. I’m even already browsing the site to plan my next splurge. For reference, I ordered - Touchedbyaye - Brown Highlight Bob Glueless Human Hair Lace Front Wigs - TBA014.