17 day Japan tour with UME
We did a 17 day Japan tour with UME. Our experience was a mixed bag. Eva Wang who worked with us to plan the itinerary was organized and conscientious, however she was not based in Japan and had no first hand knowledge of things there. She had to depend on the “local team” which I am afraid was less than efficient and knowledgeable. Most of the guides were sub par with no knowledge of the sites they were taking us to. Had no English communication skills even though they were supposed to be “English speaking”. Eva did her best to fix that but when the pool of guides is bad it is impossible to select a good one. The hotels were not good for the 4 star selection that we paid for. We had given Eva our comments as we went along which we hope the company will take seriously to improve their service. Unless that happens we will not be recommending UME to anyone.