An Overprocessed Waste of Money
My experience started off slow but customer service was great, in the beginning. Once I finally received my unit. I was horribly disappointed. The unit was overprocessed, it didn't look anything like the photos, and there was an itchy powder like substance on the wig. I contacted customer service the day I received the unit and was advised to send photos. Once the photos were sent I was offered $15 for my disappointment. I paid over $200 for the unit, why would I accept $15? I advised customer service that I would like to return the wig. A few days went by and I received a message stating that I couldn't return the unit because of customization. The website never mentioned that a customized wig could NOT be returned or exchanged. It was added at the bottom of the site AFTER I contacted the brand for a refund. I will never do business with this brand again nor would I refer anyone to do business with them.