Disappointing & Lacks Professionalism
Zeel.com massage is a disappointing massage therapy organization. They are contracted with the VA for reasons that remain unclear. As a veteran, I unfortunately had the chance to experience massages from several of their therapists. The first therapist, Auna, was amazing, but she relocated after a year and was no longer in my network. After her, I had three other massage therapists who seemed more interested in merely gliding their hands over my back than in providing an actual massage to address my spinal issues. One therapist spent 20 minutes asking questions, which was unnecessary, and then another 20 minutes focused on her personal documentation. In the end, I received only 20 minutes of what could hardly be called a massage. The last therapist from Zeel was somewhat better at giving massages but lacking in professionalism. She was frequently late and rescheduled appointments multiple times. The final straw came when she rescheduled three times for one massage session and then used a mix of oils that did not meet my needs. I clearly explained that I needed natural oils due to my cancer. Not only were the oils not natural, but I also had a severe reaction that caused my body to break out in hives. Overall, I would recommend staying away from Zeel.com massage. While it’s convenient that they come to your home, the lack of professionalism and quality in their service makes the experience unfulfilling. Many therapists won’t even provide a proper massage; instead, they ask an endless stream of questions and perform what feels more like hand gliding than a massage.