Bad news
I used them for a year with a membership. There is no way to reach them on their site if you want customer service. I booked a massage a few days ago and there was no response, even though it said my request is pending. I'm done with Zeel.
About Zeel
Data updated- Website
- zeel.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 41 reviews
- Replies to negative
- 38% (10/26)
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About this business
Zeel® created the Massage On Demand® category in 2012 and was the first company to bring same-day, in-home massages to customers. Ranked #167 on Inc. magazine's 2017 Inc. 500 list of fastest-growing companies in the U.S., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists in its network of over 85+ U.S. cities. Zeel offers the most reliable on-demand massage service in as little as an hour, 365 days a year, with start times as early as 8am and as late as 10:30pm. Zeel delivers the highest quality, five-star massages from licensed, vetted massage therapists to homes, hotels, workplaces, and events. With best-in-class security protocols and award-winning customer service, Zeel customers enjoy massages in the comfort, convenience, safety, and privacy of the place and time of their choosing. Booking, scheduling, and payment are made easy with the Zeel app for iPhone and Android. Zeel is also home to Zeel Spa℠, the on-demand staffing solution for spas; Zeel Concierge®, which enables hotels to provide in-room massage bookings for guests; and Zeel Corporate Wellness, which brings chair massages to companies, events, and workplaces.
Is Zeel legit?
Zeel (zeel.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 38% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-08-29.
What people say
Wes Patterson the best therapist
I started my in home massage Dec 2025in the Seattle area.my husband and I are Veterans. Wes Patterson is our Massage Therapist both for my husband and myself. Wes was very respectful, polite and very much knowledgeable, his genuine concern for our well being was above and beyond what we expected. His attention to detail was spot on. The BEST THERAPIST. The relief we got every time helped us a lot . We’re grateful and very satisfied with Wes. Thank you, Jim and Maria Stinchcomb
Customer Service/Billing
The provider was very concerned
The provider was very concerned, courteous and pleasant. I would use the services provided by Zeel again.
Excellent service
Excellent service. Allison did a great job. Arrived on time and is friendly.
We have really enjoyed all the massages
We have really enjoyed all the ladies that have performed the massages. They show up on time, are professional, kind and good conversationalists, if you like that. They give you the full time allotted without set up being deducted. Most of all, the massages are fantastic. We have them come to the house just about every week. Booking is easy and setting up back-to-back appointments for myself and wife is no problem.
I booked a massage with Zeel well in…
I booked a massage with Zeel well in advance and had three different therapists accept and then cancel my appointment. The third therapist canceled just hours before the scheduled time, and Zeel did not find any replacement or offer a meaningful solution. This was my worst booking experience: I rearranged my schedule multiple times, trusted their system, and was left with no service at the last minute. For a company that claims to offer “on‑demand” professional massage, this level of unreliability and poor coordination is completely unacceptable. I will not be using Zeel again and cannot recommend them to others.
Steer Clear
I recently switched massage therapists and had an extremely negative experience with Susan Davis. For every prior appointment, I have remained face down for the duration of my session without issue. Susan refused to accommodate this preference and stated that she would not continue the appointment if I chose to remain face down. I found this approach unnecessarily confrontational and dismissive of my comfort level. Throughout the session, there appeared to be no consistent technique, rhythm, or treatment plan. She repeatedly asked me to make various arm and body movements during the massage, something I have never experienced with any other massage therapist. The constant interruptions made it difficult to relax and seemed to disrupt the flow of the session. Additionally, the pressure she used felt excessively rough and heavy-handed. This did not feel like a therapeutic deep tissue massage; rather, it felt aggressive and uncomfortable. On multiple occasions, I informed her that what she was doing was painful, yet she continued without making meaningful adjustments. I was also disturbed to find that she moved my personal belongings from where I had left them without asking. Furthermore, she repeatedly dragged a collapsible stool across my hardwood floors, creating unnecessary noise and showing a lack of respect for my home. Overall, the session felt unprofessional, inattentive, and poorly executed. Instead of feeling relaxed, relieved, or cared for after the appointment, I left feeling physically uncomfortable, mishandled, and emotionally distressed. As a veteran receiving care through this program, I expect providers to demonstrate professionalism, respect for patient preferences, and basic customer service skills. Unfortunately, this experience fell far below those expectations. I am submitting this review because I believe serious attention should be given to the quality of providers being assigned. My experience with Susan Davis was one of the worst therapeutic massage experiences I have ever had, and I do not wish to be scheduled with her again
This is a review from a licensed…
This is a review from a licensed massage therapist. I signed up to work for zeel after graduating massage school. My first in-home massage experience was not so great after the client asked me for "additional services" hinting at his private area. I do not blame zeel for this experience but just know that whether your a male or female, it can happen. My frustration with zeel is that they require you to do a video interview. Not with someone, by yourself. They require you to record a video of yourself. So I just had AI create some nonsense for me that I read into the camera because whatever who cares. This company makes you jump through hoops for what? I remember the frist time i worked with them, their soap notes were a disaster, the keyboard in the app would cut off anything you typed so you couldn't see it or edit it. Plus, I was already signed up as a provider but hadn't used it in a while. So I went back and tried to log in and they told me i had to resubmit a credentialing application and record another video about myself. I spent a couple hours filling out all their required credentialing application bs only to get an email a few days later saying: "We appreciate your interest in joining the Zeel Provider Network. We are unable to provide you with access to the platform at this time, but will contact you if that should change. We wish you continued success." What a joke. Waste of time really. I'm sort of glad they denied me. I am really good at what I do and they don't deserve good therapists like me. Plus they don't pay enough for medical massage anyway. I get medical massage clients from another company and they are more efficient, professional and easy to work with. I do not recommend zeel for massage therapists, you can do better.
Ease and quality
Easy to book appointments, large amount of quality masseuses.
The Best!
Zeel is an amazing app/service. Consistently reliable massages on demand for years now. I haven't had a bad experience and I've used it so many times. The best thing ever. I just wish they had therapists at my summer house on Lake Winnipesaukee in New Hampshire!
phoned the 1877 number lady was bored…
phoned the 1877 number lady was bored hated the job and didn't try and explain or do the paperwork they sucked before and still do
It was delightful!
Guy they sent wasn't very good
Guy they sent wasn't very good. Blew up my toilet twice with diarrhea. Really bad customer service. I told the VA it didn't work out after text after text to keep you hanging on and waiting to get scheduled. Bad experience for me.
Reply from Zeel2026-06-26
Hello Jowara, We truly appreciate your feedback and the opportunity to serve you, and we regret that we fell short. Appropriate action will be taken, and we thank you for alerting us to this unfortunate experience. We truly hope you can find the care you deserve through your local VA Medical Center. If there is anything that we can do for you, or if you have additional feedback, please reach out to us at [email protected]. Thank you for your service.
Joslyn Lacasse
Joslyn Lacasse, an employer of yours, was very knowledgeable and professional in her treatment with any and all specific requests as well as in regards to standard procedure. I reccommend her to anyone seeking assistant with physical well being. Highly satisfied with the provided services.
Excellent Job!
Excellent service!
Worst company I ever worked with
Worst company I ever worked with. I am a professional massage therapist and started working with Zeel seeing veteran patients from the V.A. I had a long list of patients coming to my office and needing my services. Without any notice or probable cause they cancelled all my bookings and blocked my number so I could not contact them. I sent a letter with no reply. They did not tell my patients because they were still showing up at my office and where very confused. I am not the only therapist that they did this to. It is very unprofessional.
Reply from Zeel2026-06-26
Hello Eric, Zeel reserves the right to remove a provider from the platform at any time. Removal is based on a variety of parameters, including but not limited to ratings, history, and patient feedback. We wish you the best of luck in your future endeavors.
I would like to give them NO STAR…
I would like to give them NO STAR WHATSOEVER very unprofessional and not helpful in any way regarding support and they put you through hula hoops for no real opportunity.
Reply from Zeel2026-06-26
Hello Soo Woo, We would appreciate the opportunity to learn more and see how we can be of assistance to you. Please reach out to us at [email protected] at your earliest convenience. Thank you very much.
Always responsive and professional.
A great service
Experienced professional therapists and easy scheduling
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