About Zeel
Data updated- Website
- zeel.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 41 reviews
- Replies to negative
- 38% (10/26)
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About this business
Zeel® created the Massage On Demand® category in 2012 and was the first company to bring same-day, in-home massages to customers. Ranked #167 on Inc. magazine's 2017 Inc. 500 list of fastest-growing companies in the U.S., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists in its network of over 85+ U.S. cities. Zeel offers the most reliable on-demand massage service in as little as an hour, 365 days a year, with start times as early as 8am and as late as 10:30pm. Zeel delivers the highest quality, five-star massages from licensed, vetted massage therapists to homes, hotels, workplaces, and events. With best-in-class security protocols and award-winning customer service, Zeel customers enjoy massages in the comfort, convenience, safety, and privacy of the place and time of their choosing. Booking, scheduling, and payment are made easy with the Zeel app for iPhone and Android. Zeel is also home to Zeel Spa℠, the on-demand staffing solution for spas; Zeel Concierge®, which enables hotels to provide in-room massage bookings for guests; and Zeel Corporate Wellness, which brings chair massages to companies, events, and workplaces.
Is Zeel legit?
Zeel (zeel.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 38% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-08-29.
What people say
The best ever
Was haven on earth
Was last minute and you came thru!
I like Zeel because I can get relief in a private atmosphere
I like Zeel because I can have a massage and I have to deal with people afterwards. Every massage I get by a different person is a no experience and I learn new things.
Wonderful Service and Amazing Therapists!
Zeel's massage therapist listen to what your needs are and then provides the care and experience to match. They are always very friendly and professional. The ability to have them come to our location, typically a hotel for us, gives us a more relaxed comfort in advance and the ability to take our time and soak it in afterwards without feeling the need to move on. Since we discovered Zeel several years ago we have used them more than any other massage option.
Not a great company to work with…
One of the least dependable companies you can work with. Massage therapists show up late, unprofessional, and cancel at the last minute, and the company doesn't care to fix this. They make excuses that harm your business. We have had this happen numerous times, and Zeel doesn't do anything to fix the situation. I have found Zeel therapists sleeping in our rooms. Today's therapist showed up late and sick. Not ok.
Game Changer!
I have been a faithful client for almost 5 years and have always had a great experience! They find the best masseuses!
Love this app
Love this app! They make it easy to book professionals to come directly to your home within the time frame you want!
One of my best massages ever
as a former massage therapist, I felt Charlene‘s treatment was one of the best massages I’ve had. She had a very unique technique. Very good pressure, but not too deep. The massage was very thorough. She was extremely professional and kind. I would definitely try to use her for any future massages. i’d also recommend her to anyone that wanted to have a really good customized massage.
Horribly you canceled my appointment…
Horribly you canceled my appointment and closed my account. What nice things do I have to say besides the two technicians that came out prior to the account being closed were great. I don’t understand why my account was closed. I don’t understand why my appointment was canceled. It’s despicable.
Reply from Zeel2025-11-17
Hello Alex, We regularly review accounts for violations of our Acceptable Use Policy. If your account is removed, any outstanding non-marketing credits will be refunded, and any memberships will be canceled without penalty. For further support, or if you believe your account was removed in error, please email [email protected] from the email associated with your Zeel account.
Excellent communication great service…
Excellent communication great service my honey was totally satisfied with his message
excellent massage
I’ve encountered great local…
I’ve encountered great local therapists!!
Great experience
Easy booking, great therapist, and very helpful massage.
Tale of 2 bookings
My provider was great! A 5 star! Zeel booking was terrible! 1 star! They canceled my original appointment by mistake due to some bug in their program. But they kept blaming me. The only thing they could find was their computer cancelation, nothing from me. So I waited and then had to rebook for another day. Zeel needs to fix this bug!
Not great
Not great. Some weird experiences. Some folks late, no showing.
i requst appointments very frequently…
i requst appointments very frequently and rarely get one confirmed with Zeel. I often go with Soothe because of that.
Great experience
Amazing masseuse
Incredibly talented massage therapist
Incredibly talented massage therapist, on time, professional.
Zeel was great in NYC
Zeel was great in NYC, but here in Chicago more than half of my requests never get picked up by any massage therapists--hence the lower score.
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