★★★★★
About Zeel
Data updated- Website
- zeel.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 41 reviews
- Replies to negative
- 38% (10/26)
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About this business
Zeel® created the Massage On Demand® category in 2012 and was the first company to bring same-day, in-home massages to customers. Ranked #167 on Inc. magazine's 2017 Inc. 500 list of fastest-growing companies in the U.S., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists in its network of over 85+ U.S. cities. Zeel offers the most reliable on-demand massage service in as little as an hour, 365 days a year, with start times as early as 8am and as late as 10:30pm. Zeel delivers the highest quality, five-star massages from licensed, vetted massage therapists to homes, hotels, workplaces, and events. With best-in-class security protocols and award-winning customer service, Zeel customers enjoy massages in the comfort, convenience, safety, and privacy of the place and time of their choosing. Booking, scheduling, and payment are made easy with the Zeel app for iPhone and Android. Zeel is also home to Zeel Spa℠, the on-demand staffing solution for spas; Zeel Concierge®, which enables hotels to provide in-room massage bookings for guests; and Zeel Corporate Wellness, which brings chair massages to companies, events, and workplaces.
Is Zeel legit?
Zeel (zeel.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 38% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-08-29.
What people say
Easy process
Ontime and Professional
Ontime. Professional. Good Massage.
I absolutely love Zeel
I absolutely love Zeel! I have the monthly membership and it helps me stay consistent with my massage therapy. I’ve also found a masseuse that is THE BEST, and enjoy working w new people when she’s not available. Great service and super convenient. Highly recommend!
I'm a provider and I can't login or…
I'm a provider and I can't login or reset a password, I always used biometric finger print to login ,then all of a sudden the app has manual login and my password was not excepted and reseting the password doesn't work , only get login credentials do not match any records in our database.
Excellent app for at home massage
I have booked at home massages through the zeel app for the past few years and have always had a great experience with very professional therapists. The app is easy to use.
Prompt and professional
Excellent MTs, great app
Excellent massage therapists, great app
Amazing experience
@nd experience with this provide
@nd experience with this provide. Again on time and early and gave a very professional massage focusing on my problem areas
Real great experience for years now
very positive and professional…
very positive and professional experience was incredibly convenient cost-effective and I will be rescheduling again
Simple
Easy, seamless, good professional
Jamie was great
Jamie was great. I had a wonderful massage. ❤️
Can never get them to fulfill requests…
Can never get them to fulfill requests especially for couples massage. Gave 4 different dates, times and never fulfilled.
Reply from Zeel2024-12-12
Hello KS Boutique, We are disappointed to hear that you were unable to have your requests confirmed. We understand how frustrating it is to set aside time for appointments only to have them not be fulfilled. Please contact our support team at [email protected] so we may assist with your appointment fulfillment and apply credit to your account. Thank you.
Complete fraud
Complete fraud, no pricing until they suck up all your personal information (address, email address..etc) and afterwards you get spam emails and letters, also extremely overpriced compared to local prices.
Reply from Zeel2024-12-12
Hello Rassam, No, Zeel is not a complete fraud. To the contrary, we have proudly delivered more than 2.5 million in-home health and wellness appointments across 46 states. We do not “suck” anyone’s personal information or spam non-customers like yourself. Perhaps you have us confused with another company.
BEST Massage Ever
BEST Massage Ever! Alfred is very skilled in deep tissue massage .I started extremely sore and stiff. Once he finished there was barely any soreness! I will definitely book Alfred again in the future!
Zeel is a froud company
Zeel is a froud company It's not good quality and good work not good service also I ll complaint against zeel company at meet court Very bad customer service froud cheater product don't buy plz money loss....dealer also useless cheater s Zeel company products are duplicate products not good kindly aware people plz and case them at police station I m against of zeel today I completed at police station and notice also sended at zeel company ceo and chair man
Zeel is a threat to even themselves..As a physician who doubled as a massage…
As a physician who doubled as a massage therapist for Zeell Networks I can honestly say this is the absolute worst company administrative wise ethics wise and communication wise. Not only do they end contracts with absolutely no Integrity or communication, they siphon more money than they should for massage therapy jobs and refuse to give adequate 1099. I have been asking for my 1099 since January 1st 2024 and have yet to get it. They have completely blocked my account but yet send instructions to obtain the 1099 through accessing your account. Somewhere along the line you would think that anyone with half a brain in the company would know to follow up on such matters to avoid penalties but nope here we are. After reading many of the client's reviews as well as former employees of Zeel, it is undoubtedly clear they should be put to sleep like a rabid dog.
Reply from Zeel2024-04-02
Hello Adria, we delivered your 1099 via email within 24-hours of receiving your request. Please see your email.
Double standard they have indeed adding…
Double standard they have indeed adding to unprofessionalism in their platform that has flaws from my experience many times. For example, my last appointment, I was not informed as it was canceled the week before, and trying to get a response from a human and not a bot!! I would not recommend the therapist or Zeel from my experience again. A veteran or any other person should not be disrespected and disregarded as I was in my experience. Indeed, I’ve been to other place that offer VA massages and there’s no comparison Zeel has much to improve again in my experience.
Responses to complaints are insulting
To Be Clear- I have not used Zeel services. However, just reading the unimaginably generic (bordering on obtuse) responses from the company to each complaint, regarding a system which Clearly does not work, I'm just going to avoid Zeel altogether, and thank all of those who had to endure what they went through in order to help me avoid this disaster. (Apparently, Zeel, by way of Trustpilot, has asked me to clarify my review, which I am only too happy to do. While I have not used Zeel Services, myself... One thing I have experienced from Zeel is to witness their responses to one-star reviews on this website. And based on those responses from Zeel alone - I would not do business with them.) I hope that helps.
Reply from Zeel2024-03-12
Hello Ab, we are disappointed to hear you have found our replies unimaginably generic and obtuse. Zeel is proud to have provided over two-million in-home appointments across 45 states. We invite you to try our excellent service soon and wish you all the best.
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