Plunge

Plunge was very responsive as well and…

Plunge was very responsive as well and made things easy for me to fix the issue. I would recommend punch as well.

Plunge Made Things Right - Thank You

I am writing this review to send my appreciation to Kristin and her team for making things right. I understand that business operations can get extremely complicated. The warranty review process got backed-up, but Kristin set time with me to let me know that they will be sending me a new chiller. Appreciative of her and her team for making things right.

Sales person talks right over you...

Sales person talks right over you, no listening going on. Piece came in cracked and have been emailing back and forth, but no one to deal with the problem. For a $10,000.00 machine I am not happy with their level of customer service. I wish I would have known before the purchase what they would be like to deal with....

Cold Feet

I’ve had my Plunge Gen 1 for several years, and yes, I purchased the extended warranty—which has saved the day more than once. Over the years, Plunge has replaced the light, pump, and temperature probe. Most recently, the chiller failed, and they are replacing the chiller, pump, and converter. At this point, I’m basically getting a new Plunge, minus the tub! The customer service has been amazing. The Plunge team even worked directly with the warranty company to secure all the necessary approvals. I love my Plunge and use it every day. I was tempted to purchase an all-in-one unit from another brand, but I decided not to test my luck. Plunge has been good to me, so I’m remaining a loyal customer—even though I really wanted an all-in-one model. I still have two years remaining on my extended warranty, and hopefully I won’t need to use it again. But based on my experience, purchasing the extended warranty was absolutely worth it.

Terrible customer service

We looked forward to owning a Plunge for years and finally purchased one two months ago. Unfortunately, it’s been a huge disappointment from start to finish. The water care system simply hasn’t worked for us. The test strips have been unreliable, the recommended solutions haven’t kept the water clean, and after adding the “Refresh” solution exactly as instructed, the water turned green. There are no clear troubleshooting instructions, and we’ve now had to completely drain and refill the tub three times in one month. At nearly $8,000, that’s unacceptable. What’s been even more frustrating is the lack of customer support. There is no way to call and speak with someone when you have an urgent issue. The only option is to schedule an appointment weeks out. We emailed detailing our problems and received a response saying the issue had been forwarded to their “engineers.” That was 10 days ago, and we’ve heard nothing since. Meanwhile, we have an expensive cold plunge that we can’t use. Another disappointment was the delivery. We paid an additional $500 for white-glove delivery and setup so the unit would be placed in our desired location and assembled. Instead, it was dropped in our driveway in a wooden crate, and we were left to deal with it ourselves. Plunge has refused to refund the setup fee despite never providing the service we paid for. One of the reasons we chose Plunge was its marketing around using ozone instead of relying on chemicals. In reality, we’ve found ourselves constantly adding chemicals, troubleshooting water quality, and starting over. For a premium product at a premium price, we expected premium customer service and a reliable ownership experience. Instead, we’ve spent the first two months frustrated, unable to use the product consistently, and feeling like we’re on our own after the sale. Until Plunge significantly improves both its customer support and water care system, I can’t recommend this product

Avoid Plunge at all cost if you ever need support or warranty help

Bought our Plunge All-In in 2023 for well over $9,000. This is now our third major leak. The first two times they fixed it with reasonable speed. This time the process is a complete disaster. We have been dealing with this leak for weeks. Plunge Support and the assigned contact take days to weeks to respond—if they respond at all. I send detailed follow-ups, get XCover approval, and then… silence. Automated “checking in” emails go out while real questions sit unanswered. XCover was relatively fast. Plunge is the bottleneck. They refuse to order parts or schedule a tech until every last hoop is cleared. No direct phone number. Escalation requests ignored. The repair quote itself is aggressive—starting around $5,191 and climbing over $5,400. That kind of number on a unit that originally cost only a couple thousand more raises real concerns about warranty limits for the next inevitable failure. Previous leaks were handled better. Whatever they changed, it is worse. This is not a minor inconvenience. My husband is in post-cancer recovery and we rely on the Plunge. Having it down for weeks while they drag their feet is unacceptable for a $9k+ product. I am filing with the BBB and documenting everything. Plunge needs to overhaul how they handle warranty claims and basic responsiveness, or they will destroy the trust of the customers who actually need the product to work. Zero stars for customer service and warranty support. — Alyson Smith Port St. Lucie, FL Ticket #289811 / #288805/#46107

Will always recommend Plunge

After dealing with a lost part from FedEx, Plunge promptly sent me a new one, I just told them I’d send the original back if it ever showed. Been a customer since 2023, I plunge everyday, and at age 52 I tell everyone I know it reverses aging. If you haven’t purchased a Plunge, I highly recommend doing so!!!

I’m having THE WORST experience with…

I’m having THE WORST experience with customer service at this company I’ve been trying for two weeks can’t even get acknowledgment, an email or call back other than automated bot messages continuing to ask me my contact info. HORRIBLE

Great product and customer service

It was great working with Kristen and…

It was great working with Kristen and Jennifer to get my Plunge issues resolved i would recommend

Deplorable customer service

Deplorable customer service. For the past 4 months, we've been given excuse after excuse to avoid honoring the warranty, despite strictly following every maintenance recommendation listed in their own app Both of our cold plunges broke down at the same time, and instead of acknowledging a product defect or an issue caused by their own technician (who had turned them back on after a service visit), we were told it was our fault because the units were installed "in a corner of the room" as if the placement of a cold plunge somehow affects its cooling system. An absolute joke. I strongly advise against these products for any other business owner. Between the repeated excuses and a consistent refusal to take responsibility, this is clearly not a reliable partner for professional use.

Looking back, would not buy

Looking back on my purchase of a cold plunge through Plunge, I would not purchase again. I regret recommending the product to others to buy. I think the marketing of the product influenced my decision. I paid more than the typical price for a residential cold plunge with the hope that I was buying a quality product that will serve me well with minimal downtime. I have had issues with the functionality of the product since first purchasing. Just after the one year mark, the chiller stopped turning on. Luckily, I purchased the extended warranty. I still need to pay for shipping and I don’t even know if the extended warranty will be honored which means I am basically paying another $4k for a chiller after the first one stopped working. The product looks great and when working was great. However, the warranty process and not having a chiller for almost two months has left me very frustrated and disappointed. There is no place for reviews to be left by actual customers on their website. Reviews are only by influencers.

I use my plunge pod with Standard XL…

I use my plunge pod with Standard XL Chiller almost everyday. It really helps with recovery after a tough Crossfit workout. The Pod works great for me as I like to step into the cold water at first rather than laying down. I'm tall and this configuration works great. I also really enjoy the app integration and the customer service and responsiveness from the company has been great.

Plunge support was top notch

Plunge support was top notch. They fixed my issue, honored their warranty, and always responded to me. Appreciate them and glad I got my ice bath from plunge. Special thanks to Brian and Kevin who had to put up with me! Stay Chilly!

Great product that has had a…

Great product that has had a significant positive impact on my overall health. Great app support and customer service. Thanks, Plunge Team!

Excellent customer service and great hot sauna

Our new mini sauna looks beautiful and the customer service is excellent. The customer service has been prompt and very helpful, working with us to navigate a tricky delivery in NYC. We can't wait to try our hot sauna and cold plunge and know it will be great!

When I was looking to buy a plunge

When I was looking to buy a plunge, I deliberated long and hard before making a purchase. There is almost too much information out there, as well as opinion on the matter, which made it even more confusing to commit to one product. There are also insane price disparities between products. From the first time I saw The Plunge, I wanted it. It was quite the financial obligation for me personally, but it was always the one I came back to. I finally committed to the purchase, signing up for three year payment plan with no interest. That’s only way I could pull it off. Two years later it’s one of the best decision I have ever made. I use it daily, and it’s easy to maintenance and keep clean. I have used many friends varying cold plunge setups and none are as nice, and none get as cold as this one. Plunge support has helped me anytime I’ve had an issue and I am so glad it’s the one I purchased.

Great customer service

Well I did have some early challenges with my POD chiller. However, Ron from Plunge jumped in to help. His customer service and communication where top notch! He helped my get everything taken care of right away. I'm grateful that companies like Plunge pick up the phone and take care of their customers.

Absolutely terrible experience

Absolutely terrible experience. Bought and installed the cold plunge 6 months ago, still have not been able to use it. Their support team is terrible, dont answer details, cant service you if your in Canada. This is hands down one of the worst experiences i have ever had with a company. We have paid well over $1000 to 3rd party repair people to try and fix a brand new cold plunge that has never been used. It starts a new leak every time you fix one. I have asked to return it and get money back and they ignored the question 3 times, and then told me no, they want to diagnose problem. Its been 6 months of problems. We purchased a lemon, and Plunge does not stand behind their products. Finally someone from their leadership team reached out and scheduled a meeting with me on Google Meet. Then didnt show up to the meeting, left me sitting there waiting for 20 minutes before i left. Im at a total loss with this company. Buyer Beware.

I rarely leave negative reviews

I rarely leave negative reviews, but my experience with Plunge has been incredibly disappointing, particularly given the premium price point and the promises made around customer support and warranty coverage. I purchased one of their units and also paid thousands of dollars for the most comprehensive extended warranty available, believing that I was protecting my investment. Unfortunately, when I experienced what was ultimately confirmed to be a manufacturing defect, the warranty process became a nightmare. Despite having the highest level of coverage, I have still been forced to pay a substantial amount out of pocket. Customer support repeatedly directed me to the warranty claims department, while the claims department either could not help or failed to communicate effectively. The result has been weeks of frustration, finger-pointing, and no meaningful resolution. The product itself has potential, but that becomes irrelevant when the company does not stand behind it. A premium product demands premium support, especially when manufacturing defects occur. Instead, I have found the warranty to offer far less protection than I was led to believe. If you are considering purchasing a Plunge, I would strongly encourage you to evaluate not only the product but also the company’s post-sale support and warranty experience. In my case, both have fallen well short of expectations. I invested heavily to avoid exactly this type of situation, and unfortunately, that investment provided little value when I actually needed assistance. I sincerely hope someone from Plunge leadership sees this review and reaches out. I would much rather update this review to reflect a company that stands behind its customers than leave it as a warning to others.