Very positive experience
Our masseuse was very qualified and experienced! Delightful and prompt!
About Zeel
Data updated- Website
- zeel.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 41 reviews
- Replies to negative
- 38% (10/26)
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About this business
Zeel® created the Massage On Demand® category in 2012 and was the first company to bring same-day, in-home massages to customers. Ranked #167 on Inc. magazine's 2017 Inc. 500 list of fastest-growing companies in the U.S., Zeel is the leading and largest on-demand massage provider with over 10,000 licensed massage therapists in its network of over 85+ U.S. cities. Zeel offers the most reliable on-demand massage service in as little as an hour, 365 days a year, with start times as early as 8am and as late as 10:30pm. Zeel delivers the highest quality, five-star massages from licensed, vetted massage therapists to homes, hotels, workplaces, and events. With best-in-class security protocols and award-winning customer service, Zeel customers enjoy massages in the comfort, convenience, safety, and privacy of the place and time of their choosing. Booking, scheduling, and payment are made easy with the Zeel app for iPhone and Android. Zeel is also home to Zeel Spa℠, the on-demand staffing solution for spas; Zeel Concierge®, which enables hotels to provide in-room massage bookings for guests; and Zeel Corporate Wellness, which brings chair massages to companies, events, and workplaces.
Is Zeel legit?
Zeel (zeel.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 38% of negative reviews; 41 of them were added in the last 12 months. Last updated 2026-08-29.
What people say
Thank you for accommodating my needs…
Thank you for accommodating my needs especially after the late cancellation from the provider. The woman that came was the one that was supposed to come so I thank you again for your persistance.
Professional n talented massuses
Wonderful experience
Wonderful experience! My massage therapist is great. She is a skilled professional and a lovely person. She provides a service that I really look forward to every time. I wouldn't change anything about it.
Love Zeel
Love Zeel. Amazing Massages!
Everything was great
Everything was great, very professional. I felt much better after my session. Thank you.
I used to be a big fan, now, meh
I used to be the biggest fan of Zeel, but over the years it's become more expensive with spottier service. I still use Zeel, but also wander over to Soothe from time to time.
I don't like having my provider changed…
I don't like having my provider changed last minute and not being able to reschedule or cancel the appointment based on the change. I don't like not being able to select the providers I want or not being able to communicate with my preferred providers to find a mutually agreeable time slot.
It was very easy to use and connected…
It was very easy to use and connected me with a real professional.
Booked massage for my hubby’s birthday
Booked massage for my hubby’s birthday. They charged my card $191 and never showed up or confirmed. There is no number to call to get a refund. Do not use- this is a SCAM
Reply from Zeel2025-06-24
Hello Niki, Appointments are not charged until they are completed. If a provider is unable to confirm your appointment, the pre-authorization hold you are seeing will be released. If you believe you have been billed in error, please contact us at [email protected] so that we may be of further assistance. Thank you.
Disappointing & Lacks Professionalism
Zeel.com massage is a disappointing massage therapy organization. They are contracted with the VA for reasons that remain unclear. As a veteran, I unfortunately had the chance to experience massages from several of their therapists. The first therapist, Auna, was amazing, but she relocated after a year and was no longer in my network. After her, I had three other massage therapists who seemed more interested in merely gliding their hands over my back than in providing an actual massage to address my spinal issues. One therapist spent 20 minutes asking questions, which was unnecessary, and then another 20 minutes focused on her personal documentation. In the end, I received only 20 minutes of what could hardly be called a massage. The last therapist from Zeel was somewhat better at giving massages but lacking in professionalism. She was frequently late and rescheduled appointments multiple times. The final straw came when she rescheduled three times for one massage session and then used a mix of oils that did not meet my needs. I clearly explained that I needed natural oils due to my cancer. Not only were the oils not natural, but I also had a severe reaction that caused my body to break out in hives. Overall, I would recommend staying away from Zeel.com massage. While it’s convenient that they come to your home, the lack of professionalism and quality in their service makes the experience unfulfilling. Many therapists won’t even provide a proper massage; instead, they ask an endless stream of questions and perform what feels more like hand gliding than a massage.
Reply from Zeel2025-04-24
Hello Anthony, First and foremost, thank you for your service to our country. Zeel feels incredibly proud to work with the VA to provide medical massage to veterans. We are disappointed to hear that this has been your experience. The importance of timely arrival and maintaining the utmost level of professionalism is stressed to all providers in our network. If these standards are not maintained, we will ensure the appropriate action is taken. That said, we proudly provide medical massage to thousands of veterans around the country who get and stay out of pain thanks to the hard work of our valued providers. Zeel does not have an active VA referral for you in our system. Please see your email for more information.
Scammed
Scammed! I signed up for services and prepaid for massage. Once processed the account login would no longer recognize my password or reset. I finally managed to find a phone number. The representative I spoke to said that she would have someone return my call but didn’t. When I called back my number was blocked. BEWARE
Works when it works!
The app is a great idea and when there is availability it’s amazing to be able to have someone come into your home and provide a massage at your convenience. I’ve successfully used the service at least 5 times, but I’ve tried to book about 10 times. In my area, often the massage therapists aren’t available unless it’s the weekend. So the service can be great, but you aren’t always going to get an appt.
Therapist was very good and on time.
Great service!
Love that this app helps match me up…
Love that this app helps match me up with an MT, even when I'm traveling. It's also a great way to try different therapists. The app is easy to navigate, and consistently works well. I've been using it for about 9 years in two different areas and have never had an issue with the app or with any of the therapists.
Easy
Easy, safe…
Avril is a true professional
Avril is a true professional. I look forward to working with her each month!
I’m most pleased with the Zeel service…
I’m most pleased with the Zeel service so far. The masseuses have been very good, punctual and professional. I highly recommend you try ZEEL today
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