Urgent appeal to Shipito
I've been a long-time premium customer. I contacted you directly via live chat last Friday and again on Monday (yesterday) to inquire about the storage status of my package. I was explicitly and literally told that I could extend the storage period and that I had to do so by Tuesday, August 11th. Today, I can no longer find the package in my account, and I was told it might have been disposed of. This is deceptive and a lack of transparency, as I was never informed of this beforehand. I also received an email on 7 aug, stating that I could extend the storage for up to 28 days. I was never told that I couldn't extend the storage. I simply followed the instructions I received directly from you via email and customer support. I have clear and documented evidence for every step I took, so please return the package to my account. If the package is not returned, I regret to inform you that I will escalate the matter to law enforcement and consumer protection agencies, as this is blatant deception and misrepresentation. My package number is CLZ052-A This package contains several items that costed me a lot, it has sentimental value to me as well. I might lose my mind if my package was lost, so please help. It should have been made clear that storage could not be extended instead of telling me I could do it on Tuesday. Yesterday I urgently asked the support staff member representing you, "Will my package be at risk?" and he replied that there was no risk. This is ridiculous, a blatant lie, and completely unacceptable.