Do not get a Prize Pay card. They do not replace cards that they put on fraud hold.
I went to store on Lawrenceville Hwy in Lawrenceville, Ga. The store has slot machines from Georgia lottery. I won and I was paid on a Prize Pay card. After using the card a couple times. I got a message from the company that issues surprise pay card. It stated that my card was suspected a fraud to call them. I called and was told that the car would be replaced. That was June 17. I have called numerous times and I’ve spoken with a couple people but all of a sudden my name is not the name that’s on the inner system as reporting the card or calling in about the card now I’m told I have to do a appeal. I have called Price play. I have called Kroger and I’ve also called the state of Georgia lottery. No one seems to be able to tell me who to contact about the prize pay card. I’m sure this car is under contract by somebody but no one prize play Kroger or the lottery of Georgia will take responsibility for ensuring that their customers receive their payment after putting money in their machine. not know which way to go. I’ve completed a Better Business Bureau complaint. I have yet to hear anything from anybody, but I am very frustrated because my card has about $250 of my winnings which I am entitled to.