I purchased a product online and…
I purchased a product online and emailed the company twice requesting cancellation before the item shipped. Despite my clear communication, the product was sent out anyway. Reaching a representative was extremely difficult, requiring multiple attempts and repeated phone tag. When I finally spoke with someone, I was told I would be responsible for the return shipping costs, even though the company ignored my cancellation request. This is unacceptable, and I expect the company to take responsibility for this error.