Two Way Direct designs and delivers professional-grade wireless voice and data communication solutions for businesses and government entities. The company provides products including two-way radios, accessories, rugged mobile devices, enhanced push-to-talk (EPTT), land mobile radio (LMR) to Long Term Evolution (LTE) interoperability, vehicle networking, live streaming video surveillance solutions, portable rapid deployment broadband kits, rugged laptops, tablets, telematics GPS tracking and much more. As one of a select number of FirstNet dealers, Two Way Direct is able to activate FirstNet service across a number of FirstNet Ready™ and capable devices, making critical communications capabilities more accessible to public safety entities working with Two Way Direct.
Two Way Direct (twowaydirect.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 11% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-11.
Customer Service!!!! A couple of weeks had passed and we hadn’t received the order. I reached out to Customer Service. They explained what was going on. They helped me solve the problem and we received our order within 3 business days.
We received the earpiece in a timely manner and it works perfectly! We also appreciate the quick follow-up by the customer service representative to check on our satisfaction with the product.
I still haven't received my order. They emailed me direct asking preference and clarification for which radio I wanted, which I thought was great. I could get it right the first time. But then through the process, the guy on their end disappeared and my items still have not arrived. I emailed to see what's going on and get a message saying they'll look into it, but still no follow up........
Product is as described. Ear hook was a little to big for my ear,but was able to cut it down some for that perfect fit.
Easy to navigate and find what you're looking for on their website. Customer service is awesome.
I was very happy with my speedy delivery , as well as the quality of the two way earpiece.
Superfast shipping and customer service was great.
I made an additional order and waiting on its arrival.
salesmen are extremely helpful and knowledgeable.
Quick Shipping! I was also impressed by the phone call to verify information and discuss savings on future orders. Will definitely use again.
I placed our order over 2 weeks ago and still haven’t seen it! I have emailed your company for an order status update a week ago and still haven’t heard back.
Went out of my way to give these guys our company business for 30 Hytera VM780s. Reps don’t know the products, literally googling my questions while I was on the phone (I called them), then twice made promises to call me back…and evidently just ghosted me. Terrible service - while I’m trying to give them money!
I ordered my product on August 7. It is August 15 and the product is still in California. The company should not use the Postal Service for shipping! I am very disappointed!!!
I have tried to contact you no less than 5 times to get tech support to call me about programming 2 hytera 782 HP radios that I am having trouble with. Each time the receptionist says someone will call you back. I have yet to get a call back. Your customer service is nonexistent.
easy online ordering- using Fedex to ship instead of usps is the absolute way to ship. Thank You !!!!!
The headset I ordered won’t work for what I need it to work for. It doesn’t the right quick connect. When I contacted Two Way Direct about returning it I was told that they do not accept returns. The headset shipped without any sort of order information in the box with it. So I have mailed the headset back to the address it came from and am disputing the charge to my credit card. I will never do business with this company again and I cannot recommend that you do business with them either.
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