Two Way Direct designs and delivers professional-grade wireless voice and data communication solutions for businesses and government entities. The company provides products including two-way radios, accessories, rugged mobile devices, enhanced push-to-talk (EPTT), land mobile radio (LMR) to Long Term Evolution (LTE) interoperability, vehicle networking, live streaming video surveillance solutions, portable rapid deployment broadband kits, rugged laptops, tablets, telematics GPS tracking and much more. As one of a select number of FirstNet dealers, Two Way Direct is able to activate FirstNet service across a number of FirstNet Ready™ and capable devices, making critical communications capabilities more accessible to public safety entities working with Two Way Direct.
Two Way Direct (twowaydirect.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 72% rate it 4 stars or higher while 25% give 1 star; The business has replied to 11% of negative reviews; 18 of them were added in the last 12 months. Last updated 2026-08-11.
I bought a couple headsets for 2 way radios. I received no email communication on the shipping. Once they showed up they had the wrong connector. I didnt even open the packages but they are refusing to allow me to return them. I wont be doing any business with them again and I would not recommend them to anyone.
I use an over-the-ear headset for work on a daily basis. My old headset died. I needed a replacement. I found what I thought was a compatible headset on twowaydirect.com. They shipped it to me inside of a few days. It was not what I thought it would be. I contacted them to arrange a return. They refuse to accept the return. This merchant is a scam. I will be shipping it back to them and they are welcome to do whatever they would like with it. I will NEVER order anything through twowaydirect.com again. I would recommend that you don’t use this merchant either. I am disputing the credit card charge.
I have ordered in the past and this company has been good to me. Received equipment on time and with no issues. I will always recommend this company to others. Thank you for all you do.
Took over a week to ship. I called the day the shipping label was created, but before shipping. Chatted online to try to cancel order. Unable to resolve, said someone would contact me. I called and spoke with someone and they said sorry all sales final, it was on back order, bla bla I can’t do any thing, I’ll talk to a manager. I don’t need this item any longer, took too long and had to find another way. Nobody contacted me, order was not refunded. Haven’t received item. This was my first purchase from two way direct, and the way this $18 order was handled, it will be my last.
They need to improve order tracking and dispatch as it takes too long to ship.
Ordering was very easy! Too soon to tell my review before I even received the package . Shipping price a little high.
You guys were on point. Informed me via email regarding backorders and what was to be done once arrived. You gave me a call and left a detailed message. On point!! Thank you.
I never received the radio antenna I purchased. When I purchased the antenna I also never received a confirmation number. Very disappointing.
Great product; seamless order/delivery process.
We have order from Two Way with no trouble with the product and the people are great to work with if there is any questions.
worst customer service. will be filing with card company as i have junk that doesn't work
The ordering process was very easy. The delivery was quite prompt, quicker than I was expecting. I will definitely order again if needed.
I hope this one does better than the last one. I’m not sure when I bought it, but it didn’t do well so I hope this one does better.
I had great service! I ordered the headsets, and they arrived the very next day. I even received a follow-up call from our Regional Manager to introduce himself. Overall, a great experience—thank you!
After 3 days no update online about order, called to find out item was 1- 1 1/2 months back ordered so I asked for refund to be told it would only be 2 more weeks. Stated I still wanted a refund and only get email back that shipment is magically in stock and will be sent out in a week. Stated again I just wanted a refund and nothing. I have ordered from here before and never had problems, this will be the last time I ever even look at this company!
Our representative was extremely helpful and provided excellent customer service. Within minutes of my request for batteries, the order was being processed!
I purchased a product online and emailed the company twice requesting cancellation before the item shipped. Despite my clear communication, the product was sent out anyway. Reaching a representative was extremely difficult, requiring multiple attempts and repeated phone tag. When I finally spoke with someone, I was told I would be responsible for the return shipping costs, even though the company ignored my cancellation request. This is unacceptable, and I expect the company to take responsibility for this error.
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